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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

You're probably aware that generative AI can output quality text and create stunning images in seconds. But smart managers are now using gen AI for high-level work—problem-solving, driving innovation, strategic thinking, and dozens of other applications. Managers who develop their generative AI capabilities will soon be leaping ahead of those who don't. Fortunately, you can start today and see immediate results. The HBR Guide to Generative AI for Managers is packed with practical tips, prompts, and case studies to accelerate and improve countless aspects of your work.

In Falls Landing, Florida-a place built of theme parks, swampy lakes, and scorched bougainvillea flowers-something sinister lurks in the deep. A gang of thirteen-year-old girls obsessively orbit around the local preacher's daughter, Sammy. She is mesmerizing, older, and in love with Eddie. But suddenly, Sammy goes missing. Where is she? Watching from a distance, they edge ever closer to discovering a dark secret about their fame-hungry town and the cruel cost of a ticket out. What they uncover will continue to haunt them for the rest of their lives.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. Mindful Listening will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

One tornado. Two lives changed forever. Ally had everything in life. A good job, some land with a little house on it, a flock of chickens, and one very spoiled cat. What more could she ask for? Everything was . . . almost perfect. She just wished she had someone to share it all with. Someone...

Seventeen-year-old Charlotte Kent likes happy endings. Not that she's looking for one herself. Awkward, never been kissed, and bookish to the core, Lottie would rather read about love than experience it. But she enjoys helping others find their HEA in books. Lottie loves working at the library . . . even if it means running into Bo Stryker. Broody, athletic, and unfairly attractive when he frowns, Bo works at the flower shop across the street. Lottie is about to get rejected . . . when surprisingly, Bo steps in, pretends to be her boyfriend, and steals her first kiss.

A standalone mystery from a New York Times bestselling, Edgar Award–winning author set in a contemporary world tinged with magic, in which two sisters spend summer vacation in a small town in the shadows of abandoned amusement park that is not what it seems. Ivy and Dahlia Vicar know this...

HBR's Emotional Intelligence series features smart, essential listening on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work.

In the days leading up to Christmas, struggling actress Esther Diamond is working as a singing-and-dancing elf at Fenster & Co, a major Manhattan department store. As if dealing with hordes of holiday shoppers isn't bad enough, Esther's ex-almost-boyfriend, Detective Connor Lopez, is on the scene investigating a series of mob-related truck hijackings of Fenster's merchandise. Semi-retired hitman Lucky Battistuzzi is also nosing around, since the mob resents being implicated in thefts they didn't commit. 

When twenty-five-year-old Danika Delaney, black sheep of the Delaney clan, returns home to Long Island to take over Jimmie's, her eccentric uncle's old fashioned malt shop on eastern Long Island, she's not exactly thrilled. But things start to look up when her uncle tells her she can do whatever she'd like with the shop, and it seems she might realize her dream of a small trendy cafe. That is, until she discovers the body of her ex-boyfriend's estranged wife in a melted puddle of rocky road in the malt shop basement.

He preached forgiveness. Now he's gone—and so is the truth. Eight months pregnant and two weeks from maternity leave, reinstated Sheriff Rita Jonas is called in to find Divine Horizon Church's pastor when he doesn't come home from a late-night house call. His Mercedes sits cold in the church...

Army retiree Tessa Treslow is as excited as the other residents of New Oslo, Idaho, when the cast and crew of the TV show Picks with Ricks comes to town! Tessa and her Aunt Edna put their car restoration business on hold to let the celebrity antique hunters pick through their old garage, hoping the trash contains a treasure that will help fund their new business. But it turns out that the pickers come with TV cameras, likeable stars, a stressed-out producer—and a murderer! 

From author Lena Gregory comes a hunt for more than just treasure . . . Danika Delany is loving running her uncle's old fashioned malt shop on eastern Long Island and putting her own modern spin on the treats they serve. Life is finally looking up for her! That is, until local billionaire...

From author Lena Gregory comes a tasty new mystery with a killer twist . . . Danika Delaney is thrilled to have taken over her uncle Jimmie's old fashioned malt shop on eastern Long Island and is working hard to make it her own. In an effort to increase business, Danika invites a mystery writer...

Helen lives in her father's Model T in the harsh Nevada desert, surrounded by thousands of desperate souls trying to endure the hardships of the Great Depression. When her father dies while working on the Hoover Dam diversion tunnels, she finds herself alone. In this unforgiving landscape where marriage, prostitution, and starvation seem to be her only viable choices, Helen is determined to defy society's expectations of a young woman and create her own American dream. She relies on her resourcefulness to survive, but soon realizes she can't go it alone.

Retired army officer Tessa Treslow has settled in with her Aunt Edna in her hometown of New Oslo, Idaho. After the disasters of the previous fall, Tessa and her family are back on their feet as they start a new dream venture: a vehicle restoration business. Tessa and the enticing local math teacher Nick Hunt are also working together to organize a charity run during the New Oslo Pioneer Days festival. All seems to be going well . . . until Tessa finds a dead body in the town park!

Tessa Treslow's peaceful homecoming is suddenly shattered when the dead body of a crooked con man turns up in her aunt's shop. To make matters worse, the sheriff in charge just happens to be Tessa's ex-boyfriend . . . And things did not end well between them all those years ago. When it comes out that the con man was trying to get his hands on the family business, Tessa knows they're in trouble. With her family in danger, Tessa becomes a woman on a mission to find the con man's killer.

Ellie Bates is in big trouble. When her parents, the owners of the apartment complex she manages, tell her she's on her last strike, Ellie knows she can't break any more rules or risk getting fired. She needs to tread very, very carefully or chance falling straight through this thin ice beneath her feet. That's easier said than done when Camden Lane moves into her complex and starts flipping her world upside down. But dating residents is off-limits and getting close to him is a rule she's not willing to break.

Lo Summers's life is falling apart. In a matter of weeks, she's lost her job and her home. To top it all off, she has a chronic illness and no health insurance. Then a photo of Lo looking cozy with her friend, Weston King, a famous YouTube star, goes viral, and it forces them to confront a past they tucked away a long time ago.

Willow is alone, confined to a bed with restraints. She can't remember how she got there . . . or how long she's been there. An old lady appears in her room to feed her twice a day. Granny doesn't talk, but Willow can hear thumping from somewhere beyond her door. It's not Granny's shuffling steps. It's too loud to be Granny's cat. Is it someone? Something? Then Granny's cat dies in Willow's room. And Granny follows a few days later. Willow will do anything to survive. But freeing herself from her bed is only the beginning . . .