• Episode 9 - Reporting and Dashboards in Traction Rec
    Sep 16 2025

    In this episode, we dive into one of Traction Rec’s strongest tools: Reports & Dashboards. Discover how organizations are saving time, unlocking insights, and making smarter decisions with real-time data. Plus, learn about our Reporting Add-On Package, an optional add on featuring over 300 pre-built reports covering finance, programs, camp rosters, and more - so you’re never starting from scratch.

    Learn all abouthow your team can move from spreadsheets to strategy.

    Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    5 Min.
  • Episode 8 - A Sneak Peek at Automated Billing!
    Aug 22 2025

    Buckle up, friends - Automated Billing is coming very soon and its about to make your life way easier (and your cash flow way happier ). As summer winds down, Traction Rec is turning up the heat with a powerful new feature that lets you run billing on your schedule (& does the heavy lifting for you). Whether you’re collecting for memberships, programs, or childhood activities, We’ve got your back!

    In Episode 8, Jordan and Maya pull back the curtain to give you an exclusive sneak peek at Traction Rec’s next big feature release!

    In this episode:

    • Why “Set it and Forget it” might be your new mantra.
    • How to recover revenue from those pesky declined payments.
    • Error management that won’t stop the whole show.
    • Scheduling magic so you can skip weekends and holidays.

    It’s efficient. It’s flexible. It’s like your billing system just got a personality upgrade.

    Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    12 Min.
  • Episode 7 - Support at Traction Rec - Always in Your Corner
    Jul 15 2025

    At Traction Rec, support isn't a department….it’s a mindset. In this episode of The Rec Room, we’re spotlighting how our commitment to community and customer success goes way beyond the standard. From onboarding to optimization, you’ll hear how we wrap our arms around every customer through programs like monthly meetups, engaging webinars, user conferences, self-serve resources, and even a lively peer-driven Slack community.

    Midway through, we unveil an exciting new offering: Success+ - a premium layer of support designed for those moments when you need extra hands and expert guidance. Whether you're short-staffed, onboarding a new admin, or just want to move faster, Success+ gives you access to a dedicated Success Specialist who can dive deep into configuration and admin tasks, all without the red tape.

    Tune in to hear how Traction Rec is redefining customer support - and how Success+ is helping organizations keep momentum strong through every season.

    Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    12 Min.
  • Episode 6 - Sibling Discounts
    Jun 9 2025

    It’s finally here! One of the most requested features has officially dropped: Sibling Discounts! This flexible, intuitive discounting option went live in April, and it's already making waves.

    In this episode of The Rec Room, Jordan and Maya are diving into everything you need to know about tiered household discounts. Whether it's two kids in swim lessons or a whole family registering for yoga, this new feature makes it easier than ever to apply automatic discounts based on how many members from the same household sign up for the same course. Making it financially easier for your members to participate in your facility courses.

    We'll break down how it works, share real-life examples, and highlight why this feature isn’t just for siblings, or just for kids. Plus, learn how to get started and where to find all the setup resources you’ll need.

    It’s a big win for busy parents, household flexibility, and streamlined operations

    Don’t forget to engage in our community slack channels! Need access? Reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    5 Min.
  • Episode 5 - Click to Cancel
    May 9 2025

    Let’s be real, canceling a subscription or membership should be easy, but we’ve all been trapped in a never-ending loop of “Are you sure you want to cancel?”.

    Enter the FTC’s Click to Cancel regulation (July 14th is the compliance deadline! - Previously May 14th), and more importantly, enter Jordan and Maya, who break it all down in this episode of The Rec Room.

    Not only do they make sense of the new rule (without putting us to sleep), but they also dish out the good news: Traction Rec has made compliance a breeze. With three different cancellation options, your staff and members get a frustration-free experience.

    Jordan and Maya keep things engaging, informative, and surprisingly fun. Whether you geek out over policy changes (no judgment) or just want to make life easier for your team, this short episode is well worth a listen.

    Don’t forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    5 Min.
  • Episode 4 - Traction Rec's AI Registration Assistant
    Apr 16 2025

    The future of member service is here! In this episode, Jordan and Maya introduce Agentforce—Traction Rec’s always-on AI Personal Registration Agent built in partnership with Salesforce. Designed for YMCAs, JCCs, and community centers, Agentforce empowers members to register faster, get real-time answers, and engage with you 24/7.

    Tune in to learn how this purpose-built agent is transforming member experiences, reducing front desk load, and making registration smarter and more inclusive. It’s not just AI…it’s your AI, tailored to your community.

    Checkout Traction Rec’s Listing in the SF App Exchange Here: https://appexchange.salesforce.com/appxListingDetail?listingId=7edf2fdf-cdf3-40c8-8b42-f707306f824e&channel=recommended

    Have questions? engagement@tractionrec.com

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    5 Min.
  • Episode 3 - The New Finance Experience
    Mar 6 2025

    In this episode of The Rec Room, Jordan and Maya dive into everything finance that got a major glow-up in Version 60 — and trust us, there’s a lot! From streamlined transaction history to smarter billing schedules and future payments, Traction Rec has made managing finances easier, clearer, and more efficient.

    Get up to speed on all the updates and have some fun along the way — because who knew finance could be this exciting? Tune in and join the conversation!

    Dont forget to engage in our community slack channels! Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    6 Min.
  • Episode 2 - The New Payment Page
    Mar 6 2025

    Welcome to The Rec Room!

    In this episode of The Rec Room, Jordan and Maya dive into Traction Rec’s new Payment Page — a sleek update designed to boost performance and user experience. They’ll explore what’s new and exciting, review current limitations, and highlight their favorite features. Grab your headphones and get ready for TREC60!

    Don't forget to engage in our community slack channels! Need access? reach out to engagement@tractionrec.com

    Tune in, laugh with us, and get the inside scoop on what’s next!

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    5 Min.