The old saying goes "Your network is your net worth."- but is this ideaology actually applicable to today's market?

Long story short: Yes.

Finding success for your brand is only possible through the relationships you foster. ✨

So if you are ready to unlock the secrets behind these game-changing collaborations, my next live stream is just the thing you have been looking for!

Join us for your FREE front row with Bridget Murphy, the remarkable CEO and Founder of Envision Promotions. 🎉

With experience crafting partnerships for Fortune 500 brands like Coca-Cola and Nickelodeon, Bridget is about to drop some serious "Bippity Boppity Business" wisdom!🧚‍♀️

Join us as we dive into Bridget’s entrepreneurial journey and discover how Envision creates impactful marketing partnerships through trust, open communication, and a commitment to excellence.

Trust us, this conversation is bound to be insightful and inspiring—don’t miss out!

To connect with Bridget as a speaker or learn more check out her info here: https://www.envisionp.com/speaking-engagements

This episode was a LinkedIn Live Stream: "Join me for an exclusive LIVE streamed chat featuring CEO of Travel Alliance Partnership Nicole Mahoney- an entrepreneurial powerhouse who lives and breathes branding, collaboration, and creating unforgettable experiences! 💼

With roots in event planning and a wealth of experience in tourism marketing, Nicole brings a unique blend of creativity and business savvy to the table, making magic happen wherever she goes. ✨

From her early days managing events at her family's car stereo shop to her groundbreaking work in tourism marketing, Nicole has honed her skills in brand storytelling, partnership building, and personal branding.

In this laid-back chat, we'll dive into her tactics for crafting compelling brand narratives, fostering successful collaborations, and navigating the dynamic world of branding in the tourism industry.

Oh, and did I mention? We'll also dive into her reflections on the enchanting world of Disney branding and the invaluable lessons we can all learn from its global appeal! 🏰✨

So, grab your favorite snack and join us for an hour of inspiration, actionable strategies, and a whole lot of fun! 😊

Let's get down to Bippity Boppity Business! 🧚‍♀️"

Welcome back to another exciting episode of Reignite Media! In today's episode, we have a special guest, Cameron Pivach, joining our host, Rita Richa, to dive into the world of creating exceptional customer experiences and building strong brands. With Cameron's background as a former Disney cast member and her expertise in social media and marketing, she brings a fresh perspective on how businesses can infuse the Disney magic into their own brand. From employee buy-in to genuine connections and experiences, Cameron shares valuable insights on creating a memorable brand story that engages customers on a deeper level. Get ready to be inspired as we explore the power of storytelling and the incredible impact it can have on your business. Let's dive in!

All types of entrepreneurs have adapted Disney’s customer service principles, even Frank Scandura, a highly respected entrepreneur and automotive expert with over 40 years of experience. Frank is a published author, coach, speaker, and leader known for his transparent and honest approach to European vehicle service. So, what does this have to do with Disney’s approach to business?

Frank has adopted many of Disney’s business principles to drive success in his company. His commitment to exceptional customer experiences has influenced countless other businesses to adopt his "Frank's way" approach, and he even coaches business owners on how to run a successful operation.

Buckle up and get ready to learn how to make your business, customers, and employees thrive, “Frank’s way”! In this episode of Bippity Boppity Business, Frank Scandura shares his favorite Disney-inspired customer service and leadership principles that can be applied to any business.

In this episode, we discuss:

- Key entrepreneurial mindsets that have shaped Frank’s journey in business.

- What it means to be an intentional leader.

- How to take care of your business so it’ll take care of you.

- Adapting your business to the rise of technology and staying ahead of the curve.

- The dangers of not having a business plan and vision.

- Disney’s customer service principles and practices that Frank uses to drive business success.

- Advice on how to encourage a positive company culture.

- Overcoming the fear of charging what you’re worth.

Remember, no company is perfect, but we are ever-growing. The moment we put our differences aside, talk to each other, and learn from each other, that’s when our growth really takes off.

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with your host, Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Connect with Frank Scandura @ Frank Scandura Business Coaching:

Visit his website & Book a coaching session: https://frankscandura.com

Email him: frank@frankscandura.com

Connect with him on LinkedIn: https://www.linkedin.com/in/frankscandura

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s podcast consulting and production company, Reignite Media.

This episode was produced and brought to you by Reignite Media.

IT is the last place a business prioritizes great customer experiences. But why aren’t we providing the same level of support and satisfaction in IT that we do in sales? 

With all the recent tech layoffs and rapid changes in customer expectations, what your business needs to focus on is a balance of: Where are we going? How are we going to get there? And how will we deliver a customer experience that retains more customers and boosts long-term ROI?

In this episode, we'll be teaching you how to apply Disney's magical approach to customer service to create a unique experience for your B2B SaaS clients. Our guest speaker is Doug Rabold, a Top 25 Thought Leader and CX Influencer and Strategist who has extensive knowledge of customer experience, service delivery, and experience management.

Tune in as Doug shares his magical insights on how B2B SaaS companies can improve their customer satisfaction, retention, and loyalty by applying Disney's customer service and experience strategies.

In this episode, Doug joins Rita to talk about:

• The key difference between customer service and customer experience.
• CX principles that will improve your customer satisfaction, retention, and loyalty.
• How customer expectations have changed since 2020 & How that influences your CX success.
• KPIs for measuring the success of your customer experience.
• Why you should never blame CX issues on the system or your policy (and what to do instead).

Are you ready to BE THE MAGIC?

Do you wish to connect with our special guest?

Connect with Doug Rabold on LinkedIn: https://www.linkedin.com/in/doug-rabold-itil-hdi

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to grow? 

Discover Rita’s NEW podcast consulting & production company, Reignite Media: 

https://www.linkedin.com/company/reignite-media

One of the most common pitfalls that businesses make online is when they make everything about them. Every piece of content they post is about their story, their products, or what they can do, when it should be the opposite. 

Instead, your customer should be the hero of the journey. Your business exists because you are there to help them solve a problem, but you are merely the guide. You are Mushu, not Mulan. Genie, not Aladdin. Olaf, not Elsa. You’ll have your moments, but everything you do should be in service of your customer. 

In this episode of the Bippity Boppity Business, CAMM Media's founder and Co-Host of the Marketing Happy Hour Podcast, Cassie Tucker talks about the power of storytelling, leading with empathy, and maintaining a positive customer experience.

Cassie also gives us a crash course on the Storybrand Framework, demonstrates how she would rebrand Hades from the movie Hercules, and talks about why we all need to feel that we're part of something bigger than ourselves.

Rita Richa and Cassie have a magical discussion about:

• How we can apply the Hollywood storytelling formula to business
• Why the customer should be the hero of the story, not the brand
• Why your personal brand needs to align with who you are as a person 
• How Cassie would rebrand Hades from Hercules (1997)
• How to turn pain points into a selling point, creating a what-if scenario and making your customers feel like they need your solution as a business owner 
• How perception is important, but you also need to follow through on your promises and ensure that the experience is always positive 
• Why you and your team should know how to lead with empathy, even in distressing times 
• Why leadership needs to make their employees feel that they are part of the same higher purpose, story, and mission 
• Why people who started their careers in customer service often make excellent marketers 

Cassie's insights on marketing, storytelling, leadership, and empathy are especially helpful for smaller businesses and brands looking to establish themselves in their respective niches. Take a moment to process her insights to see how you can apply her advice to your own business and reach new levels of success! 

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s NEW podcast consulting company, Reignite Media. Be sure to stick around for the Disney Rapid Fire Questions segment! You definitely won’t want to miss Dan’s creative answers!

Do you wish to connect with our special guest?

Connect with Cassie Tucker 

Cassie’s LinkedIn: https://www.linkedin.com/in/cassaundrapalmer/

Cassie’s Instagram: https://www.instagram.com/cassiejoytucker/

Cassie’s Website: https://cammmedia.com/

Cassie’s Podcast (Marketing Happy Hour): https://podcasts.apple.com/us/podcast/marketing-happy-hour/id1588397602

Whether you’re an aspiring leader or a seasoned leader, there’s always more to learn, hone, and achieve. In any field, but particularly in business, leadership is a privilege that must be treated as such. It takes strength, courage, and constant personal development to be a successful leader. Not to mention, it takes a lot of self-care to avoid burnout!

This episode is dedicated to future leaders, seasoned leaders, and the leadership advice that can take you from your first leadership role to your final.

Our guest is a former Director of The Disney Institute where she led on-stage facilitators and collaborated with leading organizations across the world on leadership, culture, and service. Prior to that, she worked for the opening team at Disney Cruise Line. With 25+ years of experience working with Disney, her wisdom is sure to rub off on you throughout this episode!

Listen in as Rita welcomes Michelle Baker, Co-Founder and CEO of Stoneledge Enrichment, to have a magical discussion about cultivating high-quality leadership, culture, and service in your business.

In this episode, Michelle and Rita discuss:

• How Michelle got started working at Disney & How her Disney career evolved into entrepreneurship.
• The power of networking in achieving your dream leadership position.
• Valuable leadership lessons learned from working in customer service/customer experience roles.
• How to inspire creativity and collaboration in your team.
• Self-care and personal development for leaders (or as Michelle calls it, “calming inner chaos”).
• Advice for future leaders and seasoned leaders.

Be sure to stick around for the Disney Rapid Fire Questions segment! You definitely won’t want to miss Michelle’s fantastic answers!

Do you wish to connect with our special guest?

Connect with Michelle on LinkedIn: https://www.linkedin.com/in/michellebakerkusala

Visit her website: https://stoneledgeenrichment.com

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to grow? 

Discover Rita’s NEW podcast consulting & production company, Reignite Media: https://www.linkedin.com/company/reignite-media

Being a successful business leader requires more than just making a profit. It's about hiring the right people, training them well, and treating them with respect. 

It's about finding ways to infuse passion and wonder into their work to create memorable customer experiences. And it's about building relationships - with team members, customers, and the community. 

In this episode of Bippity Boppity Business, former VP of Magic Kingdom, Dan Cockerell, shares his insights on what it takes to be a successful business leader. 

He discusses the importance of having a common purpose, the power of storytelling, and the need to build relationships. 

Rita Richa [Our Host] and Dan have a magical discussion about: 

•Why Dan Cockerell believes that having a common purpose is important for keeping a culture together.

• How hiring the right people, training them well, and treating them with respect is key to being a successful leader.

• The reason Disney uses storytelling to connect with their audience and inspire them to take action AND is something that businesses of all sizes can adapt to fit their own needs 

• Stories are memorable, and by sharing them, businesses can create an emotional connection with their customers

•Leaders should encourage their team to find ways to infuse passion and wonder into their work to create memorable experiences for customers- by involving the team in the creation process and being open-minded to new ideas.

• How leaders can make a difference by respecting and valuing diversity among team members, listening to everyone's point of view, and giving them a chance to express themselves candidly.

• What to do to create a super fan of your business, service or product. [Hint: you need both consistency (the science) as well as an emotional connection (the art).]

Dan’s advice is timely and relevant for business leaders of all sizes. By following his advice, you can create a culture of excellence in your organization and inspire your team to reach new levels of success!

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s NEW podcast consulting company, Reignite Media. Be sure to stick around for the Disney Rapid Fire Questions segment! You definitely won’t want to miss Dan’s creative answers!

Do you wish to connect with our special guest?

Connect with Dan Cockerell @ Cockerell Consulting:

Dan’s LinkedIn: https://www.linkedin.com/in/dancockerell/

Dan’s Instagram: https://www.instagram.com/dancockerell/

Dan’s Website: https://dancockerell.com/

Dan’s Email: Dan@Cockerellconsulting.com