Welcome back to another exciting episode of Reignite Media! In today's episode, we have a special guest, Cameron Pivach, joining our host, Rita Richa, to dive into the world of creating exceptional customer experiences and building strong brands. With Cameron's background as a former Disney cast member and her expertise in social media and marketing, she brings a fresh perspective on how businesses can infuse the Disney magic into their own brand. From employee buy-in to genuine connections and experiences, Cameron shares valuable insights on creating a memorable brand story that engages customers on a deeper level. Get ready to be inspired as we explore the power of storytelling and the incredible impact it can have on your business. Let's dive in!

All types of entrepreneurs have adapted Disney’s customer service principles, even Frank Scandura, a highly respected entrepreneur and automotive expert with over 40 years of experience. Frank is a published author, coach, speaker, and leader known for his transparent and honest approach to European vehicle service. So, what does this have to do with Disney’s approach to business?

Frank has adopted many of Disney’s business principles to drive success in his company. His commitment to exceptional customer experiences has influenced countless other businesses to adopt his "Frank's way" approach, and he even coaches business owners on how to run a successful operation.

Buckle up and get ready to learn how to make your business, customers, and employees thrive, “Frank’s way”! In this episode of Bippity Boppity Business, Frank Scandura shares his favorite Disney-inspired customer service and leadership principles that can be applied to any business.

In this episode, we discuss:

- Key entrepreneurial mindsets that have shaped Frank’s journey in business.

- What it means to be an intentional leader.

- How to take care of your business so it’ll take care of you.

- Adapting your business to the rise of technology and staying ahead of the curve.

- The dangers of not having a business plan and vision.

- Disney’s customer service principles and practices that Frank uses to drive business success.

- Advice on how to encourage a positive company culture.

- Overcoming the fear of charging what you’re worth.

Remember, no company is perfect, but we are ever-growing. The moment we put our differences aside, talk to each other, and learn from each other, that’s when our growth really takes off.

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with your host, Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Connect with Frank Scandura @ Frank Scandura Business Coaching:

Visit his website & Book a coaching session: https://frankscandura.com

Email him: frank@frankscandura.com

Connect with him on LinkedIn: https://www.linkedin.com/in/frankscandura

Do you have a podcast you want to create, rebrand, or grow? Discover Rita’s podcast consulting and production company, Reignite Media.

This episode was produced and brought to you by Reignite Media.

IT is the last place a business prioritizes great customer experiences. But why aren’t we providing the same level of support and satisfaction in IT that we do in sales? 

With all the recent tech layoffs and rapid changes in customer expectations, what your business needs to focus on is a balance of: Where are we going? How are we going to get there? And how will we deliver a customer experience that retains more customers and boosts long-term ROI?

In this episode, we'll be teaching you how to apply Disney's magical approach to customer service to create a unique experience for your B2B SaaS clients. Our guest speaker is Doug Rabold, a Top 25 Thought Leader and CX Influencer and Strategist who has extensive knowledge of customer experience, service delivery, and experience management.

Tune in as Doug shares his magical insights on how B2B SaaS companies can improve their customer satisfaction, retention, and loyalty by applying Disney's customer service and experience strategies.

In this episode, Doug joins Rita to talk about:

• The key difference between customer service and customer experience.
• CX principles that will improve your customer satisfaction, retention, and loyalty.
• How customer expectations have changed since 2020 & How that influences your CX success.
• KPIs for measuring the success of your customer experience.
• Why you should never blame CX issues on the system or your policy (and what to do instead).

Are you ready to BE THE MAGIC?

Do you wish to connect with our special guest?

Connect with Doug Rabold on LinkedIn: https://www.linkedin.com/in/doug-rabold-itil-hdi

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Do you have a podcast you want to grow? 

Discover Rita’s NEW podcast consulting & production company, Reignite Media: 

https://www.linkedin.com/company/reignite-media