"Behind The Wheel" episodes for July 2021 are focused on the Maine Bureau of Motor Vehicles branch offices, where most people conduct their BMV transactions. In five episodes, host Larry Boivin speaks with Patty Morneault, Director of Branch Operations, Equity and Inclusion, who explains how the BMV branch offices operate, the types of transactions they conduct, and how they strive to provide great customer service

Part 2: This episode features discussion of how Mainers can be prepared before they visit the BMV, explanation of the excise tax, and how to renew licenses and registrations using the online services.

"Behind The Wheel" episodes for July 2021 are focused on the Maine Bureau of Motor Vehicles branch offices, where most people conduct their BMV transactions. In five episodes, host Larry Boivin speaks with Patty Morneault, Director of Branch Operations, Equity and Inclusion, who explains how the BMV branch offices operate, the types of transactions they conduct, and how they strive to provide great customer service

Part 4: This episode features discussion of the pandemic impact to the BMV, including the ongoing closure of the mobile units. Patty also discusses vanity plates, specialty plates and low digit plates.

"Behind The Wheel" episodes for July 2021 are focused on the Maine Bureau of Motor Vehicles branch offices, where most people conduct their BMV transactions. In five episodes, host Larry Boivin speaks with Patty Morneault, Director of Branch Operations, Equity and Inclusion, who explains how the BMV branch offices operate, the types of transactions they conduct, and how they strive to provide great customer service

Part 3: This episode features discussion of the road test experience, the Real ID credential issuance process and the design process for the Maine license.

"Behind The Wheel" episodes for July 2021 are focused on the Maine Bureau of Motor Vehicles branch offices, where most people conduct their BMV transactions. In five episodes, host Larry Boivin speaks with Patty Morneault, Director of Branch Operations, Equity and Inclusion, who explains how the BMV branch offices operate, the types of transactions they conduct, and how they strive to provide great customer service

Part 2: This episode features discussion of how BMV branch office employees are trained and the complexities of all the different transactions they offer. Patty also discusses the challenges of maintaining full staffing levels.

"Behind The Wheel" episodes for July 2021 are focused on the Maine Bureau of Motor Vehicles branch offices, where most people conduct their BMV transactions. In five episodes, host Larry Boivin speaks with Patty Morneault, Director of Branch Operations, Equity and Inclusion who explains how the BMV branch offices operate, the types of transactions they conduct, and how they strive to provide great customer service

Part 1: This episode features discussion of Patty's background with the department, how the branch office staff do their work across the 13 offices, and how the bureau is focusing on technology and training to improve customer service.

"Behind The Wheel" episodes for June 2021 are focused on the Medical Review Unit at the Bureau of Motor Vehicles, which handles medical conditions as related to driver licensing. In four episodes, host Larry Boivin speaks with Thea Fickett, Medical Review Coordinator, who explains how the BMV processes medical information based on specific standards, and what it means for drivers with those conditions.

Part 4: This episode features discussion of how the BMV protects driver privacy, as well as information about additional conditions including ADHD, dementia and sleep apnea; and the road test process for those whose conditions require it.

"Behind The Wheel" episodes for June 2021 are focused on the Medical Review Unit at the Bureau of Motor Vehicles, which handles medical conditions as related to driver licensing. In four episodes, host Larry Boivin speaks with Thea Fickett, Medical Review Coordinator, who explains how the BMV processes medical information based on specific standards, and what it means for drivers with those conditions.

Part 3: This episode features discussion of specific conditions and the associated types of restrictions the BMV can assign to drivers’ licenses. Conditions discussed include diabetes, seizures, muscular dystrophy, limb amputation and oxygen dependence.

"Behind The Wheel" episodes for June 2021 are focused on the Medical Review Unit at the Bureau of Motor Vehicles, which handles medical conditions as related to driver licensing. In four episodes, host Larry Boivin speaks with Thea Fickett, Medical Review Coordinator, who explains how the BMV processes medical information based on specific standards, and what it means for drivers with those conditions.

Part 2: This episode features discussion of the functional ability profile standards and how they are developed, as well as the process for reporting medical conditions.