Join AnneMarie and Chuck on location for a special edition of AMC Connects as they tour Rome Health's new Intensive Care Unit with ICU Nurse Manager John "Louie" Hawkins.

In this episode, we step inside one of the brand-new bariatric ICU rooms and explore the features designed to improve patient care, staff workflow, and family experience:
• Spacious rooms built for care teams and equipment
• Ceiling lifts in every room to support early mobility
• Private patient bathrooms (a major upgrade from the previous unit)
• Comfortable family visiting areas with pull-out recliners
• Updated whiteboards for better communication and care coordination
• Hovermat systems at every bedside for safer, faster patient transfers

Louie shares how the new space has improved nurse retention, reduced injury risk, strengthened family involvement, and elevated the overall experience for patients and loved ones. We also touch on the broader master facility plan and the continued focus on delivering the best care right here at Rome Health.

Watch the full tour and hear the honest feedback from the team on the front lines of critical care.

In this episode of AMC Connects, Rome Health President & CEO AnneMarie Czyz (AMC) sits down with Chief Quality Officer Scott Burns for a focused update on quality, safety, and access at Rome Health.

Scott shares progress on the organization's big quality goals, including:

• CMS Star ratings and Leapfrog safety grades
• Readmission reduction efforts (virtual nursing and CDI work)
• Patient Safety Indicators (PSI) and hospital-acquired conditions
• Strong improvements in pressure injury prevention
• Sepsis and stroke program performance
• Infection prevention focus (including MRSA and C. diff opportunities)
• Frontline team engagement, evidence-based practice, and the goal of a restraint-free environment

You'll also hear about the power of understanding the "why" behind the work, the impact of everyday actions across every patient encounter, and how the entire organization continues to push toward safer, higher-quality care for the community.

As always, AMC invites your feedback—what's working, what you'd like to see more of, and whether you'd like AMC Connects to continue into 2027. Drop your thoughts in the comments or the mailbag!

Join us for a special on-location edition of AMC Connects as we crash the Rome Health Foundation's annual Spirit of Rome event at the gorgeous Woods Valley.

Beautiful weather, great people, and a whole lot of community love — what more could you ask for?

We're catching up with Chet DiBari III talking about why this night means so much, how the community keeps showing up, and the incredible support pouring in for Mohawk Valley Gives.

Plus… yes, we bring up the infamous stress ball incident with Ryan Thompson. You're welcome.

Come hang out with us for a night that celebrates everything wonderful about the Mohawk Valley.

Welcome back to AMC Connects! Host AnneMarie Czyz returns after last week's guest host Ryan Thompson and dives into the latest at Rome Health.

In this episode:
• A fun studio moment (don't touch the stress ball!) and a quick shout-out to Ryan for stepping up as interim host
• Employees of the Month for August: Jordan Walford and Dylan Ganon — an inspiring story of teamwork, ownership, and putting patients first when an elderly therapy patient needed care
• Care Award recognition and a big thank-you to the RHCF team
• Special guest: Chet DiBari III (Executive Director of the Rome Health Foundation), returning for the first formal conversation since the end of 2025 AnneMarie and Chet talk about the high-stakes nature of healthcare decisions right now, the Foundation's successful fundraising events (including the upcoming one at Woods Valley), community support, and the critical work of advancing Rome Health's mission across Central New York.

Tune in for authentic updates, team recognition, and the heart of Rome Health.

AnneMarie returns with another informative episode of AMC Connects, and this time she sits down with Kristin West, Director of Risk Management and Compliance at Rome Health.

Kristin gives us an inside look at how she approaches her role and why one of the most important things she can do is simply listen. Whether it's a concern raised by a staff member or an issue brought forward by a patient, Kristin explains how taking the time to hear people out can make a meaningful difference.

In this episode, Kristin shares how feedback from both staff and patients helps Rome Health identify opportunities for improvement, strengthen communication, and create a better experience and environment for everyone.

Because sometimes, making healthcare better starts with something as simple — and as important — as listening.

Summer's winding down, the New York State Fair is almost here, and Rome Health is still full steam ahead! In this special edition of AMC Connects, President & CEO AnneMarie Czyz takes us on an exclusive behind-the-scenes tour of the final phases of the Master Facility Plan with Chief Operating Officer Ryan Thompson.

Celebrate a year of transformation: the new surgical wing, the opened PACU, endoscopy, and pre/post units, and the incredible patient feedback pouring in. Then get a first look at the brand-new staff support and locker room spaces—complete with collaborative break areas, assigned lockers, gender-neutral options, and modern showers that will finally give our teams the rest and recharge space they deserve.

Ryan also shares what's next (hello, control room completion by mid-October!), plus exciting updates on CareSync, a faster MRI, rural health grants, Convenient Care at Turning Stone, and so much more of the growth and energy happening across the network.

From cleanup days and medical staff milestones to community partnerships and staff-focused upgrades—this is Rome Health in action.

Tune in for the tour, the gratitude, and the momentum that keeps building! Watch now and stay connected. 💙

AnneMarie hosts a solo episode of AMC Connects packed with important updates for the Rome Health team and our community.

In this episode you'll hear:

• A transparent look at our financial performance through June 2026 (progress + areas that need attention)

• Why we're doubling down on growth, reducing excess hospital days, optimizing case mix, and matching staffing to patient flow

• How we're challenging the status quo, creating standard work, and breaking the cycle of chaos (including those code green capacity moments)

Exciting news: a new centralized Patient Progression Hub launching by October 1 to create more predictability and better experiences for patients and families CareSync / Meditech Expand update — job descriptions are live! We're hiring 3 Implementation Project Managers and 16 Core Team Members for the largest non-bricks-and-mortar project in Rome Health history

Big recognition: Rome Health is one of only 312 hospitals nationwide recognized for excellent MRSA prevention performance Plus a quick shout-out to the fantastic recent conversation with Dr. Bushnell and the Emergency Department team.

Whether you're on the front lines, in leadership, or just following along from the community — this one keeps us all on the same page. Thank you for everything you do every single day. Together we keep raising the bar.

Join host AnneMarie as she welcomes Andrew Bushnell, MD, Director of the Rome Health Emergency Department, to AMC Connects for an inside look at the dedicated team providing lifesaving care every day.

Before Dr. Bushnell can even introduce himself, AnneMarie shares a heartfelt patient review the Emergency Department received just the day before—a powerful reminder of the compassion and commitment that define the team at Rome Health.

Throughout the conversation, Dr. Bushnell discusses what it means to care for patients during some of the most difficult moments of their lives, the challenges and rewards of emergency medicine, and how his team works tirelessly to deliver timely, efficient, and compassionate care to every patient who walks through the doors.

Whether you've visited the Emergency Department yourself or are simply curious about what happens behind the scenes, this episode offers an inspiring look at the people who are there when our community needs them most.