AMC Connects "Listening is Key"
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AMC Connects "Listening is Key"
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AnneMarie returns with another informative episode of AMC Connects, and this time she sits down with Kristin West, Director of Risk Management and Compliance at Rome Health.
Kristin gives us an inside look at how she approaches her role and why one of the most important things she can do is simply listen. Whether it's a concern raised by a staff member or an issue brought forward by a patient, Kristin explains how taking the time to hear people out can make a meaningful difference.
In this episode, Kristin shares how feedback from both staff and patients helps Rome Health identify opportunities for improvement, strengthen communication, and create a better experience and environment for everyone.
Because sometimes, making healthcare better starts with something as simple — and as important — as listening.