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After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm, The Table Group, has been built on, Lencioni presents what may be his most engaging, humorous audiobook yet.

Getting Naked tells the remarkable story of a management consultant who is trying desperately to merge two firms with very different approaches to serving clients. One relies on vulnerability and complete transparency; the other focuses on proving its competence and protecting its reputation for intellectual prowess. In the process of managing the merger, the consultant is forced to learn life-changing lessons that prove to be as relevant as they are painful.

As he does in his other audiobooks, Lencioni provides readers with concepts that are accessible and compelling. He explains the three fears that provoke service providers to unknowingly sabotage their ability to build trust and loyalty. And, as always, Lencioni provides a practical approach for overcoming those fears.

©2010 Patrick Lencioni (P)2010 Random House

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  • Gesamt
    5 out of 5 stars
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    5 out of 5 stars

Eye-opener for any consultant!

If you provide any recurring service to your customers, you have to read this. It will make you a better consultant and enable you to build trust and relationships with your clients.

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  • AMS
  • 06.08.2017

Simple and powerful.

Applicable beyond professional life. Provides a good reminder about simple obvious things which one forgets easily.

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Wunderbares Buch

Ich empfehle dieses Buch allen, die in irgend einer Form Kunden beraten. Aber Achtung. Es könnte ihr Weltbild und Selbstverständnis als Berater verändern. Natürlich nur zum Besten!