• Under The Hood: The Appraisal Clause Process
    Aug 2 2025

    In this episode of 'Under the Hood with Petty Details', Jen and Justin delve into the intricacies of the appraisal clause, focusing on a case study involving a Lexus IS 250. Justin shares his experiences negotiating with appraisers, highlighting the challenges posed by insurance carriers and the complexities of vehicle valuation. The conversation reveals the behind-the-scenes dynamics of appraisal disputes and the influence of insurance companies on appraisers' decisions.

    Chapters

    00:00 Introduction to the Appraisal Clause
    02:06 Case Study: The Lexus IS 250 Appraisal
    10:02 Negotiation Challenges with Appraisers
    12:11 The Influence of Insurance Carriers on Appraisers

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    12 Min.
  • Why do Insurance Companies HATE Diminished Value Claims?
    Jul 31 2025

    In this conversation, Jen and Justin delve into the complexities of diminished value claims in auto insurance. They discuss the challenges faced by claimants, the importance of expert appraisals, and strategies for negotiating with insurance companies. The conversation highlights the need for claimants to understand their rights and the legal landscape surrounding diminished value claims, as well as the role of credible threats in achieving fair settlements. Throughout the discussion, they emphasize the importance of being informed and prepared when dealing with insurance adjusters and the claims process.

    Takeaways

    Insurance carriers are resistant to diminished value claims.
    Diminished value can be calculated based on pre- and post-accident values.
    In most states, the at-fault party owes for diminished value.
    Claimants often have to accept less than the full diminished value.
    Understanding the claims process is crucial for successful negotiations.
    Claimants may need to file small claims suits for fair compensation.
    Expert appraisals are essential for substantiating diminished value claims.
    Insurance adjusters may provide misleading information about claims.
    Being a credible threat can lead to better settlement offers.

    Chapters

    00:00 Understanding Diminished Value Claims
    02:59 Navigating Insurance Adjusters and Appraisals
    05:41 Filing Claims Against Your Own Insurance
    08:34 The Challenges of Small Claims Court
    11:51 The Importance of Expert Appraisals
    14:47 Strategies for Negotiating with Insurance Companies
    17:38 Real-Life Case Studies and Lessons Learned
    20:36 The Role of Credible Threats in Settlements
    23:33 Conclusion and Resources for Claimants


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    24 Min.
  • Diminished Value: What You Need To Know From An Expert
    24 Min.
  • 8 Reasons Why You Can't Get Your Total Loss Settled
    Jul 14 2025

    In this episode, Jen and Justin discuss the complexities of total loss claims in auto insurance. They explore the challenges faced by claimants, including misunderstandings about how claims work, the role of insurance adjusters, and the importance of knowing one's insurance policy. The conversation also delves into the differences between first-party and third-party claims, the difficulties in finding legal representation, and real-life case studies that highlight the emotional toll of navigating insurance claims. The episode emphasizes the need for claimants to be informed and proactive in their dealings with insurance companies.

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    31 Min.
  • The Petty Details - Our Very 1st Podcast Episode!
    Feb 2 2024

    This is us, plain and simple! Find out more about us and how we help auto accident victims, attorneys, body shops and insurance professionals with auto claims like diminished value, total losses and loss of use and we'll tackle a whole lot more than that. There's lots of Petty Details to come so buckle up!

    Summary

    In this pilot episode of the Petty Details podcast, hosts Justin and Jen Petty introduce themselves and their expertise in auto claims consulting. They emphasize the importance of attention to detail and doing the right thing in their work. They discuss the lack of help available in the auto claims industry and their commitment to providing valuable content to their audience. They also highlight their focus on helping people and telling the truth, even if it means turning away clients. The episode concludes with plans for future episodes and a sign-off.


    Takeaways

    • Attention to detail and doing the right thing are crucial in the auto claims industry.
    • There is a lack of help available for individuals dealing with auto claims.
    • Providing valuable content and helping people are top priorities for Justin and Jen Petty.
    • The Petty Details podcast will feature guests and cover various topics related to auto claims.

    Chapters

    00:00
    Introduction and Welcome

    01:05
    Introducing Justin and Jen Petty

    02:13
    Overview of Auto Claims Consulting

    03:12
    Focus on Attention to Detail and Doing the Right Thing

    04:02
    Lack of Help in Auto Claims

    05:13
    Providing Valuable Content

    06:22
    Gathering Information for Free Claim Consultations

    07:21
    Helping People and Telling the Truth

    09:02
    Working Together and Assisting Clients

    10:37
    Location and Personal Background

    11:59
    Interesting Family History

    13:48
    Setting Goals for the Podcast

    14:56
    Conclusion and Sign Off

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    15 Min.