My guest today, Brian Wiley, spent nearly 15 years at Capital One, most recently as their CEO for Mass Market US Card, prior to joining VisitPay as our VP of Client Success. This episode will focus on a few topics: what Brian calls Pandora's mailbox and the stress that random unending bills in a mailbox can cause customers, a definition of client success that's all about building relationships, how you can learn from your clients to make better decisions, why you should be thinking digitally first in all things, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

My guest today, Dana Cook, brings 18 years of experience in Compliance and Technology from companies including Ernst & Young, URS, Micron Technology, and now VisitPay. This episode will focus on a few topics: what do compliance managers do and why it is so vital, why protecting private information is so important in healthcare today, what to do when technology is outpacing the frameworks for compliance, the single weakest link when it comes to protecting client and patient data, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

My guest today, Ron Kwok, brings nearly two decades of experience in Operations and Marketing in his work at McKinsey & Company, ADP, and now VisitPay. In this episode, we'll focus on a few topics: a look at cutting-edge financial experiences in the healthcare industry, why it's vital to provide both transparency and options to customers, how aligning on key decisions and outcomes prior to starting a project prevents surprises down the road, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

In today's episode, I'm joined by my colleague, Scott Houle, The Manager of User Research and Design at VisitPay. In this interview, we talk about why self-service is a critical part of an organization's approach to healthcare payments, how to use feedback to create harmony and streamline systems, evaluating and consolidating the steps that patients take in the process, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

In today's episode, I'm joined by my colleague, Shelly Papadopoulos, the Director of Product Management at VisitPay. In this interview, we talked about how to create a seamless experience for your patients, using data to measure patient engagement, the difference between e-billing and online payments, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

In today's episode, we're sitting in on a recent webinar hosted by Ascension and R1. In the webcast, we focused on a few key topics; how to intertwine goals for both the consumer experience and revenue cycle teams, how to provide accountability to performance, how to transition to digital using Intelligent Automation, and the benefits of an automated approach to financial clearance and check-in, and more.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable.

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. R1's proven and scalable operating models seamlessly complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Today is part three of a three-part series we've been doing on topics including how digitization ensures a consistent payment policy, why price transparency gives you an advantage, how the patient financial journey begins pre-service, and how to meet the varied consumer demand for digital. So if you haven't yet had a chance to listen to parts one and two, please go back and listen to those episodes first.

The Knowledge Group is a leading provider of continuing education. Their mission is to deliver quality continuing education programs utilizing industry trends and the latest technology to communicate regulatory shifts and contributions made to different fields. In addition, their insightful and engaging webcasts are brought to you by leading influencers to offer many perspectives and outlooks.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

Today is part two of a three-part series of a panel discussion about improving the patient financial experience. So if you haven't yet listened to part one, you may want to do so on the previous episode of the show before diving into this one. As a reminder, this panel discusses topics including how digitalization ensures a consistent payment policy, why price transparency can give providers an advantage, how the patient financial journey begins pre-service, and how to meet the consumer demand for digital technologies. We'll be wrapping up this series in part three next week.

The Knowledge Group is a leading provider of continuing education. Their mission is to deliver quality continuing education programs utilizing industry trends and the latest technology to communicate regulatory shifts and contributions made to different fields. In addition, their insightful and engaging webcasts are brought to you by leading influencers to offer many perspectives and outlooks.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.