In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.

• How to recognize the hidden signs of a toxic work culture
• Why awareness is the first step to solving cultural issues
• The ACTS framework for building a healthy workplace
• Practical tools for hiring, retention, and leadership alignment
• How long it takes to see cultural transformation inside an organization
• Why fixing culture directly impacts growth, reputation, and profitability

00:01:00 – Identifying toxic work culture with real-world analogies 00:03:00 – The ACTS framework: Awareness, Communication, Transparency, Strategy 00:06:00 – Warning signs leaders often miss even when numbers look good 00:09:00 – Steps owners must take before cultural fixes can work 00:12:00 – Tools and strategies to repair culture: hiring, retention, alignment 00:15:00 – Practical ways to rebuild culture through shared purpose and experiences 00:18:00 – How long cultural transformation takes and how to manage resistance 00:20:00 – Why culture impacts growth and the next steps for business owners

Go with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.

Episode Summary: In this episode of Go with Kyle Harbaugh, Kyle is joined by his co-founder Sam Robinson to reveal the simplest, most effective way for businesses to grow. Drawing on decades of combined experience working with law firms, financial advisors, tech companies, and service-based businesses, Kyle and Sam break down why so many entrepreneurs struggle to scale. They explore the difference between working in the business versus working on the business, the importance of balancing client acquisition with client retention, and how ignoring either side can lead to costly turnover or missed opportunities. Sam introduces his 12-Part Framework and explains how Step AI, their proprietary assessment tool, identifies bottlenecks and provides a clear roadmap for sustainable growth. Listeners will come away with actionable strategies, warning signs to watch for, and the mindset shifts needed to unlock long-term profitability.

00:01 – Introduction to Go with Kyle Harbaugh and guest Sam Robinson 02:15 – Why so many businesses struggle to grow 06:40 – Sales vs. retention: why both matter equally 11:05 – Real-world example of a law firm that lost clients despite great marketing 15:30 – Breaking down the 12-Part Framework for business success 22:10 – The quickest way to grow: identifying what you already know 26:45 – Warning signs of growing too quickly 32:20 – Overlooked issues: mindset and people problems 39:10 – How Step AI pinpoints bottlenecks and guides growth 45:25 – Difference between Step AI and traditional business assessments 51:00 – Key takeaway: growth comes down to acquisition and retention 54:00 – Closing thoughts and call to action

Go with Kyle Harbaugh is a business growth podcast for entrepreneurs, law firms, and service-based companies navigating today’s fast-changing marketplace. Host Kyle Harbaugh, alongside industry experts and thought leaders, uncovers practical strategies powered by both traditional business methods and modern AI solutions. Each episode provides listeners with insights to streamline operations, improve client relationships, and achieve sustainable growth.

In this episode of Go with Kyle Harbaugh, attorney Kyle Harbaugh welcomes financial planner Frank Rekis to discuss how law firm owners can earn more while working less. Frank shares insights from over 30 years of experience in financial planning, focusing on strategies tailored for law firm owners. Together, they explore topics such as cash flow management, tax planning, retirement strategies, and how attorneys can protect profits while building long-term financial security.

Listeners will gain a better understanding of how to distinguish income from net worth, avoid common financial pitfalls, and develop smart financial habits. The conversation also highlights the importance of shifting from a revenue-driven mindset to one centered on profitability, tax efficiency, and long-term planning.

00:48 – Introduction to guest Frank Rekis and his background in financial planning 04:12 – Common financial struggles law firm owners face with cash flow and budgeting 09:06 – Why independent advisors provide flexibility and unbiased planning 14:22 – Understanding the difference between income and net worth 20:10 – The dangers of “keeping up with the Joneses” and overspending 23:35 – Tax strategies, business structuring, and avoiding costly financial mistakes

About the Show:

Go with Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies for modern business growth.

Ready to take control of your law firm’s financial future? Schedule a free 30-minute consultation with Kyle here👉: https://calendly.com/kyleh-go-officers/30min