In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.

• How to recognize the hidden signs of a toxic work culture
• Why awareness is the first step to solving cultural issues
• The ACTS framework for building a healthy workplace
• Practical tools for hiring, retention, and leadership alignment
• How long it takes to see cultural transformation inside an organization
• Why fixing culture directly impacts growth, reputation, and profitability

00:01:00 – Identifying toxic work culture with real-world analogies 00:03:00 – The ACTS framework: Awareness, Communication, Transparency, Strategy 00:06:00 – Warning signs leaders often miss even when numbers look good 00:09:00 – Steps owners must take before cultural fixes can work 00:12:00 – Tools and strategies to repair culture: hiring, retention, alignment 00:15:00 – Practical ways to rebuild culture through shared purpose and experiences 00:18:00 – How long cultural transformation takes and how to manage resistance 00:20:00 – Why culture impacts growth and the next steps for business owners

Go with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.