• S03 E02: Duck Duck Deepfake
    Nov 19 2025

    Title: Embracing Change: Insights from the Service Ducks Podcast

    Introduction:

    Welcome to another exciting episode of the Service Ducks podcast! In this episode, hosts Russ and James dive into a variety of topics, reflecting on the past year and sharing their personal experiences. They explore the importance of adaptability in both life and work, engaging listeners with humor and relatable anecdotes.

    Main Content:

    1. Returning to the Podcast Scene

    Russ and James begin the episode by acknowledging the long gap since their last recording, emphasizing how life can sometimes get in the way. They humorously discuss their busy schedules, including family and work commitments, and how they’ve missed the opportunity to connect through their podcast. This candid openness sets a friendly tone for the episode, allowing listeners to feel part of their conversation.

    2. Exploring New Technologies

    As they catch up, Russ mentions their exploration of new technologies to enhance their podcasting experience. He expresses excitement about using different features of their recording platform, Riverside, to make the sessions smoother and more engaging. This discussion highlights the importance of innovation and adaptation, a theme that resonates throughout the episode.

    3. Personal Updates and Humor

    The hosts share personal updates, with James revealing he will be attending an analyst dinner in London, marking a rare occasion to dress up and mingle. Their comedic banter about clothing choices adds a light-hearted touch. For instance, James jokes about not wanting to work in his pants, while Russ playfully critiques his outfit changes. This exchange showcases their chemistry and keeps the tone relaxed and enjoyable.

    4. Game Time: Duck Duck Deep Fake

    In a fun twist, James introduces a new game called "Duck Duck Deep Fake," inspired by a classic British show. The game involves identifying the real image among deep-fake versions of famous personalities. This segment not only adds an interactive element but also reflects current trends in technology and entertainment, making it relevant and engaging for their audience. James's enthusiasm in preparing the game shines through, inviting listeners to participate mentally even if they can’t see the visuals.

    5. Reflecting on Fitness and Mental Health

    Russ shares his recent purchase of a new fitness watch, linking it to his commitment to mental health and fitness. This segment emphasizes the significance of self-care and personal well-being, resonating with listeners who may also be seeking ways to balance their mental and physical health. The hosts advocate for "me time," encouraging their audience to prioritize their well-being amidst life's chaos.

    Conclusion:

    In this episode of the Service Ducks podcast, Russ and James provide a delightful mix of humor, personal anecdotes, and insightful discussions on technology, fitness, and the importance of adaptability. Their authentic interactions make the episode relatable and enjoyable, leaving listeners with key takeaways about embracing change and prioritizing personal well-being.

    Key Takeaways:

    - Life can be busy, but staying connected through conversations is essential.

    - Embracing new technologies can enhance experiences and efficiency.

    - Prioritizing mental health and fitness is crucial for overall well-being.

    - Engaging with humor and creativity keeps conversations lively and relatable.

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    53 Min.
  • S03 E01: Shoulder Buddies & Catchup Chats
    Nov 6 2025

    After nearly a year off, the Service Ducks are back to talk all things ServiceNow, Disney shoulder buddies, and the AI takeover we apparently slept through. It’s a chaotic catch-up featuring James’ jet-setting adventures, everyday AI confessions, and the usual dose of mild gripes and questionable wisdom.

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    36 Min.
  • S01 E01: The Holey Pigeon
    Nov 20 2022

    In this episode we take a quick dive into our ServiceNow Journey to date. From Service Desk Analysts to Master Architects, from Process to Technical Consultants and some holey pigeons along the way.


    Email: talktotheduck@service-ducks.com

    #serviceducks

    #talktotheduck

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    32 Min.
  • S02 E05: Over the Finish Line Gen AI and Mental Self Care
    Oct 11 2023

    🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. 🚀


    While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. 🌱


    So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening.


    Take care of yourselves, both physically and mentally, and let's embark on this adventure together! 🏃‍♂️🎙️

    #servicenow

    #selfcare

    #generativeai

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    49 Min.
  • S02 E02: Beyond ServiceNow Innovation, Exploration, and Dev Advocacy with Lauren McManamon
    Aug 30 2023

    Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow 🚀. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role of a Dev Advocate.

    Intrigued by the latest tech trends? Look no further, as Lauren spills the details on her top selections from the highly anticipated Vancouver release and the illuminating flow designer enhancements that are poised to reshape the landscape 🔍.

    But our exploration doesn't stop there – we delve into Lauren's personal sphere as well 🌍. Brace yourself for enthralling tales of globetrotting adventures, with Paris as her latest escapade 🗼. From the allure of the romantic Parisian streets to her deep fondness for the enchanting landscapes of Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿, Lauren's fervour for exploration shines brightly ✈️. And if that isn't captivating enough, Lauren candidly shares her intriguing obsession with all things Pokémon, igniting a nostalgia-filled conversation that encapsulates the essence of joy and discovery 🎮.

    The excitement escalates as we embark on the epic "Alphabet Challenge" – did Lauren conquer the challenge and claim the top spot? The answer is revealed as we unveil the thrilling outcome, accompanied by hearty laughter and the camaraderie shared between our hosts😄. Throughout this spirited dialogue, it's abundantly clear that a shared passion for the dynamic ServiceNow platform unites us seamlessly 🤝.

    Tune in to this episode brimming with laughter, profound insights, and shared enthusiasm as Lauren McMahon takes us on an unforgettable expedition through the exhilarating worlds of technology, travel, and the multifaceted love for innovation that binds us all 💬🌐. Whether you're a tech enthusiast, an intrepid traveller, or simply seeking a captivating and light-hearted conversation, this episode is sure to be a must-listen experience 🎧🌟.


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    44 Min.
  • S02 E10: Pantomime Dame
    Jan 12 2024


    Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and milestones of 2023, with a keen focus on the latest trends in ServiceNow. From personal anecdotes about their refreshing winter breaks to insights into the Washington release, the duo leaves no stone unturned in their signature casual and engaging style. But that's not all! Brace yourselves for an extra layer of spontaneity as James and Russ attempt a live stream for the first time. With over a month since their last chat, the anticipation is high for an interesting and unpredictable banter that promises to take you on a rollercoaster ride through various intriguing topics. In this episode, James and Russ spill the beans on their New Year goals for 2024, offering a sneak peek into the exciting plans for The Service Ducks Podcast. They even take a brief look at the Washington release, adding a tech-savvy flavour to the mix. And, of course, don't miss the revelation of what happens when you lose a PDI (Podcast Development Initiative) and all the hard work that goes into it. It's a behind-the-scenes peek that unveils the challenges and triumphs of podcasting life. Get ready to be a part of the chaos, the laughter, and the insightful conversations that have become synonymous with The Service Ducks Podcast. Tune in, and let James and Russ guide you through a journey that promises pure quackery and entertainment. It's a New Year, a new episode, and a whole lot of duck-tastic fun! 🚀🎧 #QuackAttack2024 #ServiceDucksUnleashed


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    44 Min.
  • S02 E19: The Quack Before Christmas
    Dec 23 2024

    This week on the Service Ducks podcast, we’re taking a break from the usual tech talk for a festive celebration! In our Christmas Special, we’ll unwrap presents (with questionable wrapping skills), dive into a hilariously dubious True or False game, and sprinkle in some holiday cheer. While there may be less ServiceNow talk and more festive fun, we still manage to sneak in a little bit of tech talk. After all, it wouldn’t be the Service Ducks podcast without it! 🦆🎅 So, grab your hot cocoa, get comfy, and join us for some much-needed holiday banter, ServiceNow style! 🎧🎁 #ServiceNow #PodcastEpisode #ChristmasSpecial #ServiceDucks #HolidayHilarity

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    47 Min.
  • S02 E12: ServiceNow, Marathons and Magic
    Mar 27 2024

    🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling!

    In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞

    🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success.

    James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition.

    Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍

    Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷

    To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂

    Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀

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    39 Min.