SAM welcomes Teresa Berg, a Minnesota-based consultant known as the “job gypsy,” who helps restaurant owners retain staff by increasing tips through improved customer service. Theresa explains her “ACE effect” (Accelerated Cultural Execution) approach, which includes mystery-shopper style audits based on five key factors that influence tipping and the guest experience. They discuss how servers are “on stage” at all times, why perception matters, and how a short reset routine (breathing/affirmations) can help staff leave personal stress at the door. SAM and Teresa connect team retention to client retention, sharing examples of customers following great service (including a longtime Chili’s server and Teresa ’s gas station experience). They also talk about modern “tip fatigue,” criticism of tipping prompts in non-service settings, and Theresa’s idea of a Tipping Cultural Index that shifts tips toward fixed values tied to experience rather than bill percentage. The episode closes with the idea that sustainable growth comes from strengthening relationships with current customers and supporting the team that serves them.

To connect with Teresa: https://www.linkedin.com/in/teresabergconsultant/

Want to be a guest on the show? ⁠https://retentionmadesimple.com/podcast⁠

Want to attend SAM’s next LIVE Retention Training + Demo: ⁠⁠⁠retentionmadesimple.com/demo⁠⁠⁠

Want more info about Retention Made Simple: ⁠⁠⁠https://retentionmadesimple.com/⁠⁠

Signed Copy of Retention Made Simple:

⁠⁠https://retentionmadesimple.com/rms-signed-book⁠⁠

⁠⁠Link to book on Amazon⁠

Want to be a guest on the show? https://retentionmadesimple.com/podcast

Want to attend SAM’s next LIVE Retention Training + Demo: ⁠⁠retentionmadesimple.com/demo⁠⁠

Want more info about Retention Made Simple: ⁠⁠https://retentionmadesimple.com/⁠

Signed Copy of Retention Made Simple:

⁠https://retentionmadesimple.com/rms-signed-book⁠

⁠Link to book on Amazon⁠

In this episode, SAM talks with Jason Binyon of Farmer's Insurance in Frisco, Texas, discussing the importance of client retention, personal touch, and sustainable business practices for small business owners.

How to connect with Jason: https://linktr.ee/binyonagency

They explore the benefits of maintaining close client relationships and how to effectively manage insurance needs with a personal touch. Jason shares his experience running an insurance agency, emphasizing the importance of systematizing processes and being intentional in customer interactions.

They also discuss the value of meaningful gifts in maintaining client relationships and the importance of having a reliable insurance agent for support during claims. SAM underscores that the fastest path to growth is through strengthening existing client relationships rather than constantly chasing new ones.

00:00 Introduction: The Juggling Act of Small Business

00:32 Meet Jason Binyon: The Insurance Guy

01:11 Understanding Insurance: Coverage and Claims

08:58 Client Retention Strategies for Small Businesses

13:59 The Importance of Personal Touch in Business

20:36 Effective Onboarding and Appreciation

23:33 Closing Thoughts: The Value of Relationships

🎉 FREE Weekly Training + Demo — New Topic Each Week!👉 https://retentionmadesimple.com/demo

Want to be a guest on the show: https://retentionmadesimple.com/podcast

Link to Retention Made Simple book on Amazon: https://www.amazon.com/Retention-Made-Simple-Loyalty-without/dp/B0G39WM7VZ

In this episode, SAM shares invaluable tips for small business owners, entrepreneurs, and founders on client retention. She introduces her book, 'Retention Made Simple', which outlines a step-by-step process for maintaining client loyalty without extensive use of tech, time, or money.

SAM emphasizes the importance of strong relationships, proper onboarding, appreciation, and asking for feedback to prevent client churn. She also shares real-life examples to illustrate how these strategies can be implemented effectively.

Additionally, SAM talks about a recent personal experience with changing phone numbers due to a digital verification issue, highlighting the importance of human intervention in automated systems.

Tune in for this insightful episode and learn how to strengthen your business by retaining your current clients.

00:00 Introduction to Sustainable Business

00:12 Tip of the Week: Client Retention

00:44 Retention Made Simple: The Book

01:35 The Bathtub Analogy: Understanding Client Retention

02:51 The Importance of Relationships in Business

03:27 Real-Life Coaching Experiences

03:56 Three-Part Retention System

04:20 Client Retention Case Studies

06:36 The Power of Feedback

09:08 Retention Made Simple: How to Get Started

10:32 Personal Story: The Phone Number Fiasco

15:09 Conclusion

Strengthening Client Relationships

✅ Client Retention Strategy: How to Keep Clients Longer

👇💖 Subscribe for more business growth tips and client retention hacks!

🔔 Don’t forget to hit the bell to stay updated!

💡 Recommended Tools & Resources SAM Recommends:🤖 NinjaCRM: https://ninjacrm.us/home

🌐 Skool Community Platform: https://www.skool.com/skoolers/about?ref=79489cbbfe6f43e2ae7b2610f6657fd3

📖 Living in Overflow Book: https://safeheartconnections.com/overflow

💌 Mailbox Power: https://go.mailboxpower.com/specialoffer?invite=ninjakai

📋 Teamwork Project Management: https://www.teamwork.com/try-now/referral/?pscd=partners.ps.teamwork.com&ps_partner_key=c3RlcGhhbmllbW9ycmlzb245MzA0*

Above links could be affiliate links, meaning at no cost to you - SAM could earn a commission if you decide to make a purchase using her link *

In this episode, SAM sits down with multi-hyphenate entrepreneur Whitnie Wiley to discuss why the foundation of a successful business isn't just strategy—it’s self-awareness. Whitnie shares her unique approach to helping business owners build wealth through real estate and studio spaces, while emphasizing that true professional retention and growth start with personal alignment and "filling your own cup."

• The Power of "Who Are You?": Before building a business or acquiring assets, you must understand your core values. Success without alignment leads to burnout and resentment.

• Real Estate as a Business Asset: Don't just rent space; consider owning it. Whitnie discusses the trend of studio spaces for podcasters and event hosts as a way to create recurring income and equity.

• The Wealth Building Team: To scale effectively, you need a "triangle of trust" communicating on your behalf:

  • A Banker/Lender: To advocate for capital and property acquisition.

  • A Real Estate Professional: To find assets that fit your long-term vision.

  • A Tax Professional: To ensure your deductions don’t accidentally disqualify you from future loans.

• Retention Starts at the Top: Your team will mirror your energy. If you are a "stressed-out leader," you will create a "stressed-out team."

• The "Force Field" of Routine: Implement a morning or evening routine (like the Miracle Morning or 7-Minute Gratitude Blueprint) to protect your mindset from the world's chaos.

Whitnie and SAM dive into the Retention Made Simple framework, highlighting that keeping clients and employees is about:

1. Intentionality: Ending up "somewhere on purpose" rather than by accident.

2. Appropriate Appreciation: Knowing your team well enough to give them what they actually value (e.g., cash, time off, or the opportunity to volunteer).

3. The "Cup and Saucer" Analogy: You must pour into your own cup until it overflows into the saucer; only give to others from the overflow to avoid depletion.

"Who am I right now? Who am I becoming in process? And does it actually align with the vision and values I have?" — Whitnie Wiley

"Retention in business isn't magic. It is about you creating an environment that people actually want to be in." — SAM

• Book: Who Are You? by SAM Morrison Wilson: https://www.amazon.com/Who-Are-You-Clarity-Courage/dp/B0GJDBK2MD

• Book: The Miracle Morning by Hal Elrod: https://www.amazon.com/Miracle-Morning-Updated-Expanded-Not-So-Obvious/dp/B0CHZ43QVY

• Concept: The 7-Minute Gratitude Blueprint by SAM Morrison Wilson: https://www.amazon.com/7-minute-Gratitude-Blueprint-Morrison-Wilson-ebook/dp/B0FBBT6K26

• Organization: eWomenNetwork: https://www.ewomennetwork.com/

  
  

  To be considered as a guest on the show: https://retentionmadesimple.com/podcast

In this episode, I discuss the significant costs associated with poor client and employee retention and offer insights on how to mitigate them. I share my experience with a valued team member leaving after four years and the impact on the business. We explore the importance of establishing strong onboarding processes, showing appreciation, and gathering feedback to enhance retention. I also introduce my 'Retention Made Simple' training program, which provides practical strategies to keep clients and employees longer and maximize referrals. Join me every Friday at noon Central for these informative sessions and learn how to foster a sustainable business through meaningful relationships.

00:00 Introduction to Sustainable Business

00:12 The Cost of Poor Retention

01:23 Building and Appreciating Your Team

04:00 The Impact of Losing a Key Team Member

07:41 Retention Strategies and Training

09:41 Special Offers and Final Thoughts

Want to be a guest on the show? https://retentionmadesimple.com/podcast

Want to attend SAM’s next LIVE Retention Training + Demo: ⁠retentionmadesimple.com/demo⁠

Want more info about Retention Made Simple: ⁠https://retentionmadesimple.com/

Signed Copy of Retention Made Simple:

https://retentionmadesimple.com/rms-signed-book

Link to book on Amazon

In this episode, SAM, the founder of Retention Made Simple, discusses the importance of treating clients and contacts as humans rather than transactions. She shares a personal story about making a transactional mistake and how she corrected it to restore the relationship. Tune in for insights on building stronger client retention strategies, how to handle and learn from mistakes, and practical tips like getting more referrals without asking. SAM also highlights the importance of starting strong from the first hello and offers actionable advice through her weekly Sticky Note Retention Tips workshop.

Link to the weekly training + demo: https://retentionmadesimple.com/demo

Affiliate link for Thanks: https://thanks.io/?afmc=9so00:00

Introduction: Sustainable Business and Client Retention01:10

Confessions of a Retention Expert01:53

The Importance of Building Relationships02:50

A Personal Story of a Failed Pitch06:46

Steps to Repairing a Relationship08:22

Retention Starts at Hello09:27

Practical Tips for Client Retention10:39

Upcoming Workshops and Final Thoughts13:57

Subscribe for more business growth tips and client retention hacks!

🎉 FREE Weekly Workshop + Demo — New Topic Each Week!👉 https://retentionmadesimple.com/demo

Signed copy of Retention Made Simple https://retentionmadesimple.com/rms-signed-book

Want to be a guest on the show? https://retentionmadesimple.com/podcast

In the debut episode of 'Retention Made Simple,' host SAM welcomes friend and Coach Dale Young to discuss client retention and the importance of knowing oneself. They dive into how understanding your own strengths can lead to better business practices and improved client relationships. Dale shares insights from his 48-year IT career and his journey of self-discovery, emphasizing the significance of faith and business alignment. They also explore the practical benefits of using an energy map and automated systems like Ninja CRM for simplifying business processes. Throughout the discussion, they stress the importance of feedback, personalized client appreciation, and the value of relationships in business.

00:00 Introduction to Sustainable Business

00:47 Meet Dale: A Journey of Self-Discovery

01:36 The Power of Knowing Yourself

03:30 Dale's Calling and Business Insights

08:03 Aligning Faith and Business

09:37 Understanding Legacy and Relationships

19:12 Client Retention Strategies

25:19 Popcorn Mishaps and Client Relationships

26:19 The Importance of Client Feedback

27:39 Onboarding and Client Retention Strategies

29:40 The Value of Personalized Client Appreciation

36:25 Energy Maps and Personal Insights

45:27 New Business Ventures and Future Plans

49:18 Final Thoughts and Encouragement

Reach out to Coach Dale: https://coachdale.com/

Schedule a coffee chat with Coach Dale: https://calendly.com/coachdale/coffee?back=1

Get your own “Energy Map” https://w3.coachdale.com/energy-map-wired-to-win

Want to be a guest on the show? https://retentionmadesimple.com/podcast

Want to attend SAM’s next LIVE Retention Training + Demo: retentionmadesimple.com/demo

Want more info about Retention Made Simple: https://retentionmadesimple.com/