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In this episode, SAM shares invaluable tips for small business owners, entrepreneurs, and founders on client retention. She introduces her book, 'Retention Made Simple', which outlines a step-by-step process for maintaining client loyalty without extensive use of tech, time, or money.

SAM emphasizes the importance of strong relationships, proper onboarding, appreciation, and asking for feedback to prevent client churn. She also shares real-life examples to illustrate how these strategies can be implemented effectively.

Additionally, SAM talks about a recent personal experience with changing phone numbers due to a digital verification issue, highlighting the importance of human intervention in automated systems.

Tune in for this insightful episode and learn how to strengthen your business by retaining your current clients.

00:00 Introduction to Sustainable Business

00:12 Tip of the Week: Client Retention

00:44 Retention Made Simple: The Book

01:35 The Bathtub Analogy: Understanding Client Retention

02:51 The Importance of Relationships in Business

03:27 Real-Life Coaching Experiences

03:56 Three-Part Retention System

04:20 Client Retention Case Studies

06:36 The Power of Feedback

09:08 Retention Made Simple: How to Get Started

10:32 Personal Story: The Phone Number Fiasco

15:09 Conclusion

Strengthening Client Relationships

✅ Client Retention Strategy: How to Keep Clients Longer

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💡 Recommended Tools & Resources SAM Recommends:🤖 NinjaCRM: https://ninjacrm.us/home

🌐 Skool Community Platform: https://www.skool.com/skoolers/about?ref=79489cbbfe6f43e2ae7b2610f6657fd3

📖 Living in Overflow Book: https://safeheartconnections.com/overflow

💌 Mailbox Power: https://go.mailboxpower.com/specialoffer?invite=ninjakai

📋 Teamwork Project Management: https://www.teamwork.com/try-now/referral/?pscd=partners.ps.teamwork.com&ps_partner_key=c3RlcGhhbmllbW9ycmlzb245MzA0*

Above links could be affiliate links, meaning at no cost to you - SAM could earn a commission if you decide to make a purchase using her link *