Roger Williams speaks with Lucy Matchett, Associate Partner at OC&C Strategy Consultants, ahead of Loyalty Summit London. They discuss what travel loyalty can learn from gaming, fast fashion and other highly competitive consumer categories, including how brands can move beyond rewarding past transactions and start identifying future customer value, using smaller in-journey rewards, reciprocal engagement and community-building to create more relevant loyalty experiences.

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Phil Rubin caught up with Hector Pages of Brand Movers at Loyalty Summit CXM in Chicago about why loyalty and promotions should not be treated as separate disciplines. They discuss how CPG brands can use gamification, receipt validation, instant wins, rebates, social challenges, referrals, retail media, and zero-party data to create more engaging loyalty experiences without defaulting to static points-and-discount mechanics.

Simon Tavernier speaks with Christian von den Brincken of Ströer at the Loyalty & Retail Media Summit in Berlin about the intersection of loyalty, retail media, out-of-home advertising and data-driven attribution. The discussion explores how aggregated location data, loyalty data, digital out-of-home screens and emerging "spatial AI" can help brands better understand real-world customer journeys while respecting privacy.
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Recorded at the inaugural Loyalty and Retail Media Summit in Berlin, this session explores the growing intersection between loyalty, retail media and commerce media. Maurits Priem of Ahold Delhaize discusses how retail media can be both an incremental revenue stream and a growth driver, but only if retailers compete as real media platforms rather than forcing spend through trade relationships.

Tom Peace speaks with Carsten Anhalt of Free2Move about how loyalty works in a free-floating car sharing business, where the competition is not just rental cars, but taxis, public transport and private car ownership.
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Tom Peace speaks with Jan-Pieter Lips, President Europe at Capillary Technologies, about the convergence of loyalty and retail media, why customer permission and trust sit underneath any successful monetization strategy, and how AI can help loyalty teams scale relevance without losing sight of the customer.

In this episode of the Loyalty Leaders Podcast, Len Llaguno of KYROS Insights joins the discussion to unpack the financial science behind loyalty programs. Len explains how actuarial methods, machine learning and granular member-level data can help programs manage points liability, forecast redemption behavior, measure customer lifetime value and prove true incremental ROI.

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Tom Peace sits down with Benjamin Pfeifer, CEO of ioki and former Miles & More strategy leader, about how mobility data can help brands understand where, why and how people move. They discuss synthetic transport modelling, digital twins of cities, first-mile and last-mile journeys, retail media, out-of-home attribution, autonomous mobility, and why loyalty needs to move beyond purely transaction-based rewards toward more behavioral, context-aware engagement.

Simon speaks with Christian Raveaux of REWE Group at the Loyalty & Retail Media Summit in Berlin about how retail media is moving beyond short-term performance campaigns into full-funnel brand building. They discuss REWE's new loyalty program, the role of first-party customer data, in-store screens, measurement, privacy, Payback, ad overload, and why physical stores may remain highly relevant even in an AI-driven shopping future.

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Simon speaks with Alexander Ewig of AIDA Cruises about why a cruise line belongs in the retail media conversation. Alexander explains how AIDA uses long guest dwell time, strong brand trust, loyalty data, NPS feedback, newsletters, app engagement, and onboard touchpoints to create partner opportunities that add value rather than interrupt the guest experience.

In this insightful interview, David Feldman and Mark Ross Smith discuss the evolving landscape of airline loyalty programs, focusing on the strategic importance of status, innovative products like Status Pass, and how airlines can leverage status to boost revenue and customer engagement.

At Loyalty Summit CXM Chicago 2026, Bill Hanifin caught up with Emil Sarkissian of Loyalty Methods about the recent Gap Encore launch, what it means to treat a loyalty program like a brand, and how AI is changing the economics of loyalty technology.

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Bill Hanifin chats with Digitas EVP of Strategy, Mitsy Lopez Baranello about how brands can move beyond narrow loyalty-program thinking and build stronger customer relationships across the full experience. They discuss audience strategy, experience mapping, CPG loyalty, AI, and why trust depends on using customer data in ways that genuinely improve the customer experience.

Recorded in Berlin, this episode features Carmen Garcia speaking with Comarch about their "Rhythm of Loyalty" thinking for 2026. The discussion explores how customer needs change across the year, and how loyalty programs can respond with better data strategy, emotional engagement, sustainability, gamification, AI, and smarter redemption planning.

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In this episode, Tommy Danielsen sits down with Dave Canty to discuss how Bilt is evolving from a rent-rewards idea into a broader housing and neighborhood commerce platform. The conversation covers local merchant integration, travel partnerships, premium benefits, and what Bilt's model signals for the future of everyday loyalty.