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Michael, Chris, and Scott are going against the grain with this episode, suggesting that you should NOT do everything for the customer. Sometimes, they need to do it themselves.

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Do you sell price or value? Do you just sell the vacation or add value to the booking? Michael, Chris, and Scott discuss the difference between a good travel advisor and an "order taker."

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Travel advisors love to film videos of ships and staterooms during inspections, but are you videos helping the customer or frustrating them? Michael, Chris, and Scott have some helpful tips for creating better videos and photo galleries during your ship or site inspections.

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Michael, Chris, and Scott help demystify how a cruise ship can be sold out but not at capacity, and now ships can go over 100% capacity.

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A business without a website is missing an opportunity to engage with customers anytime. But is your website and its contents helping or hurting your image? Michael, Chris, and Scott share some tips and some pitfalls to avoid.

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Are you helping or hurting your business by using an "out of office" reply to your emails? Michael, Chris, and Scott have some thoughts.

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A ship's capacity might seem simple, but it can be confusing for advisors and clients alike. Chris has an example of how not understanding this concept created chaos for a cruise group and how you as an advisor can avoid this mistake while helping your clients understand it.

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Your website may be missing a very important element. Chris has the details on what he sees missing from many travel agency websites.