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Beyond the Handbooks

Beyond the Handbooks

Von: The Travel Advisor's Handbooks
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Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.


This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.


Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, and Elite Cruise Counsellor Scott McAlister.


Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.


Because our handbooks are just the beginning.


Let’s go beyond.

© 2026 Beyond the Handbooks
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  • Is Your Voicemail Helping or Hurting Your Business?
    Feb 3 2026

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    When customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael, Chris, and Scott share their thoughts and some tips.

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    15 Min.
  • Getting to Know Us: Meet Michael Akana, ECCS
    Jan 27 2026

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    Get to know co-author Michael as Chris & Scott interview him.

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    21 Min.
  • A Deep Dive Into Our 3rd Annual Seminar at Sea
    Jan 20 2026

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    Chris, Michael, and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea.

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    39 Min.
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