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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

Scared of fluffing your lines? Worried about drying up? It's perfectly natural to be nervous before making a presentation. This helpful audiobook will reduce the anxiety and make any speech more effective. In just 30 minutes it will take you through every aspect of the all-important preparation of your presentation, so that you can be confident in front of any audience. Learn how to research your subject thoroughly and efficiently, speak eloquently and concisely on any subject, and more.

At a time when Warren Buffet has again emerged as the defining sage and darling of Wall Street, this fascinating book explodes the myths that surround the man from Omaha and brings new insights into his remarkable successes as a manager, an allocator of capital, and a role model for financial managers, investors, and business executives around the world. Many best-selling books have tried to unlock Buffett's secrets by analysing his genius as a stock picker. But they missed the point.

Holding a meeting is a daunting task. What do you put on the agenda? Who should attend? How formal or informal should it be? Should you follow it up with minutes? All these questions and more are answered in the 30 minutes it takes to listen to this handy audiobook. It will enable you to feel prepared and confident that things will run smoothly by guiding you through the all-important preparation, including preparing an agenda, choosing the time and place, co-ordinating the attendees, and more.

How to Grow Leaders, a ground-breaking new book from acknowledged expert John Adair, aims to set the record straight on leadership development. First, he invites you to join him on a journey of discovery about the nature of leadership and how it can be taught. Then he identifies the seven key principles of leadership development and answers vital questions on how to select, train, and educate leaders at team, operational, and strategic levels.

So you've got an interview. Congratulations! But how do you feel? Nervous? Excited? Cure those pre-interview nerves in just 30 minutes with this handy self-help audiobook. It will help you to look the part and feel confident enough to do yourself justice by explaining how to answer tricky questions and offering guidance on taking tests. Practice questions will help you plan what to say. This helpful guide will prepare you for any interview in just 30 minutes.

What do you do when you need to make an important decision? Have another cup of coffee? Hope it will go away? Decision making skills are crucial to good management. Be confident that you have made the right decision every time by spending just 30 minutes with this practical book. Learn how to think through the problem, generate a range of options, weigh up the pros and cons, and make the best choice. Tackle any problem or crisis with confidence, knowing that you can make the right decision and stick to it.

Now in a new, expanded, and fully revised third edition, this best-selling audio handbook will help you learn the skills and the art of good coaching, and realise its enormous value in unlocking people's potential to maximize their own performance. This edition includes additional chapters on incorporating meaning and purpose into work and goal-setting, a spiritual approach to coaching, and a final section on "Coaching the Organisations' Culture".