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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

Frances is 21 years-old, cool-headed and observant. A student in Dublin and an aspiring writer, at night she performs spoken word with her best friend Bobbi, who used to be her girlfriend. When they are interviewed and then befriended by Melissa, a well-known journalist who is married to Nick, an actor, they enter a world of beautiful houses, raucous dinner parties and holidays in Provence. But when Frances and Nick get unexpectedly closer, the sharply witty and emotion-averse Frances is forced to honestly confront her own vulnerabilities for the first time.

Select Conversations with an Uncle, published in 1895, was H.G. Wells's first literary publication in book form. It consists of reports of twelve conversations between a fictional witty uncle who has returned to London from South Africa with "a certain affluence," as well as two other conversations (one on aestheticism that takes place in a train, titled "A Misunderstood Artist," and another on physiognomy, titled "The Man with a Nose").

Lee Harris has been receiving communication from his guides, the Z’s, for 24 years. These communications have allowed him to help hundreds of thousands around the world. He has made this wisdom available in a variety of ways, including audio recordings, live events, and online seminars, but here he offers a truly unique way of communicating with his guides and listeners. In this one-of-a-kind and distinctly modern format, Harris presents his channeling in conversation with psychotherapist Dianna Edwards, who describes her work as “listening to hear”.

The Art of Conversation will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone, and in the street. Even if you're daunted now, discover the difference good conversation can make in every aspect of your life.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Real French people don’t speak like your textbook…so it’s no wonder you feel unprepared when it’s your turn to speak! Try the StoryLearning Method, and dive into a real-world, gripping drama between six characters that helps you learn authentic spoken French in the process.

Whether it's the composition of a company's leadership team or identifying the candidates that are a 'good fit' with the organisation, racial divisions play out as starkly in the workplace as they do in wider society. Social Psychologist Robert Livingston has made it his life's work to show people how to turn difficult conversations about race into productive instances of real change. With wit and clarity, The Conversation distils Livingston's decades of research and practice into a solution-oriented road map for anyone seeking to uproot entrenched biases in the workplace.

Real English-speaking people don’t speak like your textbook…so it’s no wonder you feel unprepared when it’s your turn to speak! Try the StoryLearning method, and dive into a real-world, gripping drama between six characters that helps you learn natural spoken English in the process.

Steve Reich is a living legend in the world of contemporary classical music. As a leader of the minimalist movement in the 1960s, his works have become central to the musical landscape worldwide, influencing generations of younger musicians, choreographers and visual artists. He has explored non-Western music and American vernacular music from jazz to rock, as well as groundbreaking music and video pieces. He toured the world with his own ensemble and his compositions are performed internationally by major orchestras and ensembles.

Deborah Frances-White's smash hit podcast The Guilty Feminist is about being a force for change without being perfect: she's done her learning in public over the past ten years. In private, people often confide in her that they're frightened to ask questions about controversial topics. In her new book, she takes this out into the open, presenting presents six conversations that are scary to have - including problematic historical figures, gender, cancel culture and free speech.

Real English-speaking people don’t speak like your textbook…so it’s no wonder you feel unprepared when it’s your turn to speak! Try the StoryLearning method, and dive into a real-world, gripping drama between six characters that helps you learn authentic spoken English in the process.

Conversationally Speaking has become the most popular book in the world teaching conversation skills. Millions of people have used it to learn the secrets of effective communication. This revised edition provides more ways to improve your conversation skills by giving you strategies that work for starting conversations, asking questions that promote interaction, interesting people in what you have to say, listening so that others will be encouraged to talk, avoiding rejection-producing behavior, handling criticism constructively, and more.

In How to Have Impossible Conversations, Peter Boghossian and James Lindsay guide you through the straightforward, practical, conversational techniques necessary for every successful conversation—whether the issue is climate change, religious faith, gender identity, race, poverty, immigration, or gun control. Boghossian and Lindsay teach the subtle art of instilling doubts and opening minds.

Real French people don’t speak like your textbook…so it’s no wonder you feel unprepared when it’s your turn to speak! Try the StoryLearning method, and dive into a real-world, gripping drama between six characters that helps you learn natural spoken French in the process.

Renowned media scholar Sherry Turkle investigates how a flight from conversation undermines our relationships, creativity, and productivity - and why reclaiming face-to-face conversation can help us regain lost ground. We live in a technological universe in which we are always communicating. And yet we have sacrificed conversation for mere connection. Preeminent author and researcher Sherry Turkle has been studying digital culture for over 30 years. Long an enthusiast for its possibilities, here she investigates a troubling consequence.

Joanna Lumley and Roger Allam play a married couple who met in the Summer of Love and have stayed together ever since. Children of the '60s, they are still free spirits, drawn together by their love for music and one another. We follow their conversations from the café to the kitchen table, taking in everyday chores, dealing with problems with long-held friendships and tackling their frustrations with each other.

Does your mind blank in conversation and create awkward silence? Do you run out of things to say and struggle to keep dialogue flowing? (A) Conversation isn't scripted, (B) it's 100% unpredictable, and (C) it can be terrifying at times. How do you prepare for such a thing? By learning how to apply improv comedy techniques to roll with any punch and improve your conversations and social interactions.

Improv(e) Your Conversations teaches the ingenious rules of improv comedy that allow performers to turn boring prompts into memorable interactions worthy of standing ovations. This means there are real frameworks and templates to escape interview mode small talk – and start connecting and building rapport from the moment you say “Hello”. This book goes through over 15 of the most helpful and insightful improv comedy techniques with countless real-life examples to make you a great talker.