In this healthcare-focused episode, hosts Edita Bandur (Business English Teacher) and Darko Mareš (Portrait Photographer) welcome Reena Mistry, a DEIB-centred Medical English teacher and former community pharmacist, who bridges the gap between healthcare delivery and inclusive communication.

Reena shares her unique perspective as the daughter of Indian immigrants from Yorkshire, England, explaining how her multicultural background shapes her approach to teaching and patient care. Through her dual experience in pharmacy and education, she addresses the critical importance of clear, respectful communication in healthcare settings, particularly for immigrants and tourists navigating unfamiliar medical systems.

The conversation becomes particularly valuable when Reena discusses the practical challenges healthcare professionals face with diverse patient populations and introduces her upcoming course designed to help pharmacists improve their clinical communication skills.

Key moments:

• How multicultural identity influences approaches to inclusive communication
• The dignity-centered approach to patient care across language barriers
• Practical strategies for healthcare professionals working with diverse populations
• The importance of patience and clear explanation in medical settings
• Developing specialized training for clinical communication skills

A crucial conversation for healthcare professionals working with international patients, educators interested in inclusive communication practices, and anyone involved in cross-cultural care delivery.

Connect with Reena on LinkedIn: Reena Mistry

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