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What the M

What the M

Von: Kent D. McPhail and Stephen M. Hladik
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Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.© 2026 What the M Ökonomie
  • Episode 73 - Remembering Brooke Sanchez
    Oct 26 2026

    The 73rd episode of What the M is a tribute to Kent McPhail's law partner, Brooke Sanchez, and a re-broadcast of Episode 29, which Brooke co-hosted in Kent’s stead with Steve Hladik.

    Brooke Ellen Sanchez attended the University of South Alabama and graduated in 2002 with a Bachelor’s of Science in Communication. After graduation, Brooke attended Cumberland School of Law in Birmingham, Alabama, from which she graduated in 2005.

    Brooke joined McPhail Sanchez, LLC in 2018. She was licensed under the Florida Bar, the Alabama Bar, and the Tennessee Bar. Brooke served as Treasurer for the International Women’s Insolvency Restructuring Confederation Gulf Coast and was a member of the Special Initiatives Working Group of Legal League 100. She was the Chair of the Bankruptcy Section of the Mobile Bar Association.

    Brooke and her husband, Chris, have one son and she enjoyed living in Midtown Mobile.

    Brooke was loved and admired by all who knew her, and is greatly missed.

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    28 Min.
  • Episode 72 - Steven Nesmith
    Oct 12 2026

    The 72nd episode of What the M features Steven Nesmith, CEO of the Richmond Redevelopment and Housing Authority.

    In this episode, Kent and Steve sit down with Steven to talk about the affordable housing shortage and how public housing is changing. They discuss mixed-income communities, modular construction, converting commercial buildings into housing, and new ways to finance redevelopment. Steven also shares how his experience in public service, law, and mortgage servicing, along with his own upbringing in public housing, shaped his approach to helping residents build a path toward homeownership and greater opportunity.

    Welcome to What the M, Steven!

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    41 Min.
  • Episode 71 - Mark McArdle
    Sep 28 2026

    The 71st episode of What the M features Mark McArdle, Senior Vice President of Regulatory Relations, Public Policy and Stakeholder Engagement at Newrez, LLC.

    In this episode, industry veteran Mark McArdle shares his unique perspective on the evolving regulatory landscape in mortgage servicing, the impact of state and federal enforcement priorities, and the role of technology and AI in compliance. Before turning to the servicer side, Mark worked for the United States Treasury Department and was the Assistant Director of Mortgage Markets at the CFPB from 2017 to 2025, where he led a team that worked closely with industry and other stakeholders to help inform the Bureau and the public on current and future trends in the mortgage origination and servicing markets. He also led efforts to modernize HMDA reporting and spearheaded the Bureau’s mortgage response to COVID-19. At Newrez, he leads initiatives to shape mortgage policy, partnering closely with regulators, trade groups, consumer groups and other stakeholders. Having worked in all facets of the industry, Mark has invaluable insights to share on navigating the complex environment of mortgage regulation and how industry players can adapt.

    Welcome to What the M, Mark!

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    32 Min.
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