We live in a world that thrives on satisfaction and airports are no different. There are many different ways that airports receive feedback and in an effort to improve and track the airport stakeholders, AirportNEXT was created. AirportNEXT allows individual airports to survey their airport, industry and community stakeholders and gain access to information that was not readily available from passengers. Join us for a conversation with two professionals who have been on each side of AirportNEXT. We have Paul Ouimet, the chairman of AirportNEXT and Kate O'Rourke, the Manager of Public Relations & Marketing at Fredericton International Airport (YFC). YFC was one of the first airports to participate in AirportNEXT.

Animals are PAWS-ITVELY the best but when you think of an airport, you don’t necessarily associate them with pets! However, the Wag Brigade at San Francisco International Airport is trying to change that by emBARKing on an important mission to make passenger travel more enjoyable. The Way Brigade brings certified stress-relief animals throughout the terminal to visit with all those who need it! On International Dog Day, we share our interview with the Wag Brigade from inside the terminal. These animals have a very PAW-SOME job at the airport and throughout our conversation, listeners will get to understand the role that they play in expanding the overall customer experience.