What if you could turn every technician into a 5-star customer experience machine? In this episode, Chris Anderson from Applause reveals how their innovative platform is helping pest control companies boost employee engagement, cut turnover, and rack up glowing Google reviews.

Here’s what we cover:
✅ The story behind Applause and its mission to support the “little guy” in the field
✅ How real-time bonuses & tips inspire technicians to deliver exceptional service
✅ Why engaged employees = happier customers and a stronger bottom line
✅ The role of automation & AI in scaling these strategies
✅ What’s next for Applause in home services

Whether you’re looking to motivate your team, drive more 5-star reviews, or grow your pest control business, this episode is packed with actionable insights you won’t want to miss.

🔗Connect with Chris: https://www.linkedin.com/in/christodanderson/

👉 Learn more about Applause: applausehq.com
🔗Connect with Wyatt: https://www.linkedin.com/in/wyattchambers/

👉 Learn more about SWARM: swarmpestcontrolmarketing.com

Spotify: 🔗 Learn more about Driven: https://www.bemoredriven.com/🔗Learn more about SWARM: https://www.swarmpestcontrolmarketing.com/

🎙️ Welcome to the Swarmcast! In this episode, host Wyatt Chambers sits down with Adam Weber, founder of Driven (formerly Pest IQ), to explore how pest control companies can turn their data into smarter decisions, better performance, and real business growth.

Adam shares how his journey from pest control operator to software CEO led to the creation of Driven. This powerful platform integrates CRMs, GPS systems, phone data, and technician performance metrics into a real-time dashboard designed for field service pros.

You’ll learn:

✅ How real-time driving scores are reducing accidents & saving on insurance

✅ Why most pest control KPIs are wrong — and how to fix them

✅ How field techs and CSRs improve just by seeing their data

✅ Why industry-specific business intelligence matters more than generic dashboards

✅ How your callback rate, time on site, and even CSR answer rate can boost your bottom line📊

Whether you're running 3 trucks or 30, this conversation is packed with insight on fleet safety, technician accountability, efficiency scoring, and business valuation — all driven by the numbers you already have.

Like, share, and subscribe for more growth tools, tech talk, and strategy from the SwarmCast.

🌐Connect with Wyatt: / linkedin.com/in/wyattchambers

In this episode of the SwarmCast, Wyatt sits down with Ka Tsu from Avoca—an AI solutions company that’s shaking up the service industry, including pest control.

We dive deep into how AI-powered call handling, scheduling, and CSR coaching is helping pest control operators (PCOs) of all sizes—from one-truck operations to enterprise teams—improve efficiency, reduce missed calls, and level up their customer experience.

Ka shares:

✔Why AI isn’t just hype—it’s here and already working
✔What sets Avoca apart from the flood of “half-baked” AI tools
✔How AI learns, scales, and even grades your customer service team
✔How fast it can be implemented (spoiler: under 3 hours of effort!)
✔Real-world impact, cost savings, and how PCOs are using this tech today

Whether you’re a solo operator or a national brand, this episode will open your eyes to how AI can enable growth, improve service, and save money.

Stay until the end for Ka's sample AI call audio!

🔗Learn more about Avoca: https://www.getavoca.ai/

🔗Learn more about SWARM: https://www.swarmpestcontrolmarketing.com/

🌐Connect with Wyatt: https://www.linkedin.com/in/wyattchambers/

🌐Connect with Ka Tsu: https://www.linkedin.com/in/ka-tsu/

Like, share, and subscribe for more growth tools, tech talk, and strategy from the SwarmCast.

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