• The KPI Every Hotel Team Should Track Together and How to Calculate NPS

  • Aug 9 2021
  • Spieldauer: 15 Min.
  • Podcast
The KPI Every Hotel Team Should Track Together and How to Calculate NPS Titelbild

The KPI Every Hotel Team Should Track Together and How to Calculate NPS

Jetzt kostenlos hören, ohne Abo

Details anzeigen

  • Inhaltsangabe

  • Tracking Customer Satisfaction Score (CSS) can often give managers and teams a false sense security. Alternatively, tracking Your Hotel’s Net Promoter Score (NPS) can be a shocking experience. But it can also be a very rewarding experience as you identify where you are with guest loyalty and work collaboratively with your team to reduce friction and elevate delight for your guests.

     

    In this 13-minute video, Adele Gutman explains how CSS and NPS are different, why these leading indicators matter to savvy hospitality revenue and marketing professionals, and how to track these KPIs with your team, your leadership, and hotel owners.
    Mehr anzeigen Weniger anzeigen
Mehr anzeigen Weniger anzeigen

Das sagen andere Hörer zu The KPI Every Hotel Team Should Track Together and How to Calculate NPS

Nur Nutzer, die den Titel gehört haben, können Rezensionen abgeben.

Rezensionen - mit Klick auf einen der beiden Reiter können Sie die Quelle der Rezensionen bestimmen.

Audible-Rezensionen

Amazon Rezensionen
Es gibt noch keine Rezensionen