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We trace Bob’s journey from flipping houses to building a 300-door, low-drama property management company powered by policies, SOPs, and a separate maintenance engine. Along the way, we connect systems to personal freedom, from e-foils to a 54-mile ultra, and show how calm operations create room for big goals.

• shifting from flips to recurring revenue
• no-emergency culture and defined exceptions
• policies vs processes vs SOPs in Process Street
• remote team structure and CSR single contact
• why a financial analyst at 300 doors matters
• percentage-based fees and rent growth
• maintenance economics and separate entity strategy
• transparent disclosure and market-rate positioning
• steady organic growth with selective acquisitions
• EOS rocks, metrics, and the gain mindset
• fitness flywheel from 10K to 54-mile ultra

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visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We trace a hard-won path from low-rent grind and manual errors to a durable property management business built on investor thinking, realtor referrals, and spotless trust accounting. Jonathan Cook shares practical steps, from BD playbooks to outsourcing bookkeeping with guarantees.

• investor mindset shaping pricing and revenue per door
• moving from manual chaos to uniform systems and fees
• mentors, NARPM, and learning from peers
• realtor referrals as the highest-close pipeline
• teach-first classes for agents pre and post Zoom
• follow-up rhythms, reciprocity, and staying top of mind
• doing only what only you can do, hiring for the rest
• the risk of messy trust accounting and audit readiness
• how APM Help cleans diagnostics and reconciles daily
• step-by-step onboarding, options, and visible work
• becoming a connector to compound brand trust

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visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We trade resolutions for commitments and show how consistency, coaching, and community turn big goals into practical steps in both ultrarunning and property management. Freedom becomes the target: build systems, delegate the draining work, and protect the time that matters.

• consistency over occasional greatness as the operating rule
• paying for coaching to create real accountability
• surrounding yourself with doers to normalize high standards
• designing entrepreneurship as a path to freedom
• building mileage and processes slowly, with intention
• technique and efficiency in running and operations
• public commitments to practice and publish daily
• the urgency of time driving better choices

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visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards.

• shifting from owner-does-all to vision-led leadership
• rebuilding fees around provable value, not market averages
• rolling fee changes to current clients with minimal churn
• creating recurring revenue via a monthly maintenance package
• turning down 4,000+ units to protect service and culture
• codifying responsiveness and communication into weekly KPIs
• hiring stronger players and empowering decisions at the edge
• sustaining growth with BDMs, marketing, and a founder podcast
• nurturing reputation and relationships to drive referrals
• balancing family time with scalable, high-leverage marketing

If you've got something valuable out of today’s episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We explore the leap from doing everything yourself to empowering a COO, and how clarity turns vision into results. We also share a practical approach to writing that builds trust with owners: document real work, write to one person, and favor observations over lectures.

• hiring a COO to add structure and accountability
• shifting from personal heroics to systemized delivery
• visionary and integrator roles and boundaries
• alignment through written expectations and cadences
• handling imposter syndrome with inner work and coaching
• journals and daily writing to sharpen clarity
• content strategy based on observation not how-tos
• document, don’t create to attract right-fit owners
• measuring leading indicators to coach the system

If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We challenge the cult of New Year’s resolutions and show why commitments beat goals when growth, freedom, and consistency matter. Clear standards, daily actions, and simple systems turn property management targets into predictable results.

• difference between resolutions, goals and commitments
• why resolutions fail under pressure
• goals as direction without execution
• commitments as non‑negotiable standards
• examples for adding doors and freeing time
• small daily actions that compound
• planning for obstacles and recovery
• reflection prompts for 30, 90 and 365 days

Shoot me an email at tony at onyxformula.com
If you've got something valuable out of today's episode, please share it with a friend or colleague
And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We show how to redesign a property management business so it funds the life you want in 2026 without a painful rebuild. We map role clarity, real delegation, process pruning, and KPIs so you move from operator to owner with confidence.

• defining a lived 2026 vision that supports lifestyle goals
• shifting from $10 tasks to $1,000-hour owner work
• giving teams authority, autonomy and outcome ownership
• pruning legacy processes and misaligned projects
• using EOS rocks that match the vision
• separating policies from processes and inviting team input
• building a visible scoreboard with leading and lagging KPIs
• shrinking the owner role as the business scales

There'll be a link in the show notes where you can reach out to us and we can talk about how to help you create that vision to set the business up, to help you achieve the lifestyle that whether it was a year ago, 20 years ago, that you created this business or bought this business or grew this business to be able to create so that you can have the lifestyle that you want, that you ultimately.
If you've got something valuable out of today's episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.

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We share a practical path to scale from 200 to 400 doors without doubling payroll by prioritizing efficiency, vision, and systems. We outline incentives, the three-year vision, and a single source of truth for policies and processes so the team can win without constant owner intervention.

• shifting from headcount growth to efficiency growth
• incentives that turn milestones into shared wins
• three-year vision for clarity and buy-in
• outside perspective, coaching and peer accountability
• active recovery to protect high-value work
• owner bottlenecks, fragility and system iteration
• building a rulebook of clear policies
• mapping core processes as repeatable plays
• creating a single source of truth for the team
• falling to the level of your systems, not goals

If you've got something valuable out of today's episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and active.

visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.