From Care Coordination to Health Tech: Jordyn Seri on Project Zero, Process Automation, and AI in Healthcare PM In this episode of Project Zero. Jordyn Seri, PMP is a healthcare Project Manager who turns operational friction into streamlined systems. With a background in public health and a process optimization mindset, Jordyn specializes in bridging the gap between technical developers and frontline clinicians. Known for her successes in improving operational efficiencies and database development, she is a firm believer in servant leadership and the power of asking "why." In this episode, Jordyn shares her path from studying psychology and public health at Brandeis to working across multiple levels of healthcare, including nonprofit Medicaid programs, health plan network management, and contracting with a health tech startup serving stakeholders like pharma companies, clinical researchers, and clinicians.

00:00 Welcome to Project Zero Season Two

00:27 Jordyn Seri: Background in Healthcare and Product/Project Management

02:40 How Jordyn Transitioned Into an Official Project Manager Role

04:35 Early Career in Care Coordination and Building Excel Dashboards to Track Medicaid Deadlines

07:10 College Experience: Public Health Fellowship Project and Event Planning

09:20 Personal Organization Style and “Spreadsheet Friend” Habits

10:45 Project Zero (Success): Automating Medicaid Claims Documentation to Eliminate 3,500 Manual Claims Annually

13:10 Driving Adoption: End-User Collaboration Group, Communication Plan, and Training Rollout

15:20 Project Zero (Challenge): Attempted Integration into Existing Software That Couldn’t Meet Program Complexities

18:05 Key Lesson: Be Wary of Easy “Yes” Answers and Validate Technical Feasibility; Escalation and Project Pause

20:25 Core PM Skills: Embrace Non-Expert Status, Ask Relentless Questions, and Stay Curious

22:05 Career Advice: Don’t Wait for Permission to Fix Broken Processes; Earn a Seat at the Table

23:25 AI in Jordyn’s Work: Staying Current via Superhuman Zane Newsletter and AI Daily Brief Podcast; Building a Prompt Library

25:10 Favorite AI Prompts: Finding Blind Spots and Risks, Translating Technical Documents into Plain English

26:40 AI Use Case in Medicaid: Consolidating Fragmented State Reporting Data into Dashboards for Operational Decision-Making

29:00 Advice for Early-Career PMs: Talk to Experienced PMs and Map Transferable Skills

30:35 Contact: How to Connect with Jordyn!

AI Resources Mentioned:

• Superhuman Zain Newsletter: https://www.superhuman.ai/subscribe
• Jeff Su’s Website: https://www.jeffsu.org/ai/
• AI Daily Brief Podcast Website: https://aidailybrief.ai/

Connect with Jordyn Seri, PMP

• LinkedIn: Jordyn Seri
• Email: hello@jordynseri.com

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

In this episode of Project Zero, host Alex Tuck interviews Russ Parker, founder of Forty-Four Risk PM. Russ shares his unique journey from the Marine Corps to becoming a project manager and risk management expert. He delves into his accidental entry into project management, the influence of his wife’s PMP certification, and his transition to the financial sector. Russ emphasizes the importance of risk management in project planning and the evolving role of AI in simplifying administrative tasks for PMs. This episode offers valuable insights into leveraging lessons learned and the critical role of risk management in successful project execution. Russ also shares anecdotes about his early project experiences in Iraq and the impact of thorough planning.

00:00 Welcome to Project Zero Season Two

00:40 Meet Russ Parker: From Marine to Project Manager

02:09 The Accidental Journey into Project Management

09:42 Project Zero: A Defining Moment in Iraq

16:50 The Importance of Risk Management

22:50 AI in Project Management: The Future is Here

28:50 Lessons Learned and Final Thoughts

Connect with Russ Parker

• LinkedIn: Russ Parker
• Website: 44RiskPM.com
• YouTube: 44RiskPM
• Email: Russ@44rickpm.com

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

In this episode of Project Zero, host Alex Tuck welcomes Vidura Stich, a healthcare management consultant from Freed Associates. Vidura shares his journey into project management, starting from his early career and the pivotal moments that led him to where he is today. He discusses the importance of structure and people skills in project management, as well as the impact of mentorship on his career. Vidura also provides insights into how AI is transforming the project management landscape, emphasizing the need to adapt and leverage AI tools for greater efficiency. The episode wraps up with advice for aspiring project managers and a look at the future of AI in the industry.

00:00 Welcome to Season Two of Project Zero

00:16 Meet Vidura Stitch: Healthcare Management Consultant

01:27 Vidura's Journey into Project Management

09:35 The Impact of Mentorship

10:56 Project Zero: A Defining Moment

16:58 Reflecting on Early Projects

17:29 The Thrill of Big Projects

19:14 Key Skills for Project Managers

21:46 The Impact of AI on Project Management

27:05 Innovative Uses of AI in Projects

32:17 Final Thoughts and Contact Information

Connect with Vidura Stich

• LinkedIn: Vidura Stich

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

In this season one finale of Project Zero, Alex celebrates the show's success and shares memorable moments and favorite highlights from past episodes. The episode features insightful interviews with project leaders whom Alex met at PMI (Project Management Institute) Global. Guests include Marc Verbist discussing the intersection of music and project management, Tanya Boyd on her gumbo recipe metaphor for business success, Shawn Harris on AI integration in project management, and Alex Monroe on agile transformations in a marketing agency. We've brought you an extended episode, packed with valuable insights, practical takeaways, and reflections on the PMI Global conference. Enjoy the final episode and the diverse perspectives from PMI Global attendees.

00:00 Season One Finale Kickoff

00:14 Highlighting Top Episodes and Insights

01:57 Special Guests from PMI Global

04:03 Interview with Mark Verbist

16:52 Interview with Tanya Boyd

32:11 Interview with Shawn Harris

33:45 Exciting Developments in Remote Work and AI Integration

35:21 Insights from PMI Global Conference

36:05 The Role of AI in Project Management

37:53 Practical Applications of AI and Project Management

40:33 Shawn's Project Zero Experience

44:55 Alex Monroe's Journey in Project Management

59:50 Reflections and Future Directions

Connect with Marc Verbist

• LinkedIn: https://www.linkedin.com/in/marcverbist/

Connect with Tanya Boyd:

• LinkedIn: https://www.linkedin.com/in/tanya-boyd-pmp-project-personality/
• Listen to Tanya’s Full Project Zero Episode: https://www.buzzsprout.com/2504123/episodes/17516816

Connect with Shawn Harris:

• Email: shawn@coworked.ai
• LinkedIn: https://www.linkedin.com/in/shawnharris/

Connect with Alex Monroe:

• LinkedIn: https://www.linkedin.com/in/alex-monroe-pmp-a3131224/
• Gorilla76: https://www.gorilla76.com/

Connect with Alex Tuck

• Personal LinkedIn: https://www.linkedin.com/in/alextuck/
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: https://www.linkedin.com/company/tuckconsultinggroup/

Email: alex@tuckconsultinggroup.com

In this episode of Project Zero, host Alex Tuck speaks with Galanda Brooker, Alex Morgan, and Martin Quatt about business process mapping. The discussion kicks off with introductions and highlights the importance of this method in improving organizational efficiencies. Martin explains the basics of business process mapping, starting from leadership acknowledgment of the need for change to gathering stakeholder input and creating iterative drafts. The guests share their favorite mapping tools and practical examples of successful implementations, detailing projects for organizations like CCL and St. Michael's College. The conversation also touches on adoption strategies and the value of thorough planning. Tune in for actionable insights on streamlining your company's processes and achieving substantial time and cost savings.

00:00 Introduction to Project Zero

00:09 Meet the Guests: Galanda, Alex, and Martin

02:08 Understanding Business Process Mapping

04:30 Favorite Mapping Tools

07:04 Real-World Examples of Process Mapping

07:43 Client Success Stories: CCL and St. Michael's College

13:36 Implementing Process Maps with Clickup

17:26 Project Timelines and Stakeholder Involvement

25:03 Ensuring Adoption of New Processes

27:37 Conclusion and Wrap-Up


Connect with Galanda Brooker

• LinkedIn: https://www.linkedin.com/in/gabrooker/

Connect with Martin Quatt

• LinkedIn: https://www.linkedin.com/in/martin-quatt/

Connect with Alex Morgan

• LinkedIn: https://www.linkedin.com/in/alexanderdmorgan/

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

In this episode of Project Zero, host Alex Tuck interviews Cathy Matosky, a strategic program manager for a digital advertising company and a consultant in operational excellence. Cathy shares her journey into project management, starting from her initial career in medical technology to her current roles. She discusses the importance of focusing on both technical execution and people management, the value of certifications like PMP and Prosci, and how AI is reshaping project management. Cathy emphasizes active listening and curiosity as crucial skills for project managers and advises continuous learning and mentorship for career growth.

00:00 Welcome to Project Zero

00:20 Meet Cathy Matosky: Strategic Program Manager

00:49 Cathy's Journey into Project Management

02:04 The Importance of Certifications

02:57 Embracing Change Management

05:51 The Cyclical Nature of Projects

07:44 Project Zero: Cathy's First Major Project

13:00 The Impact of AI on Project Management

16:02 Essential Skills for Project Managers

18:29 Advice for Aspiring Project Managers

22:22 Defining Project Success

25:07 Conclusion and Contact Information

Connect with Cathy

• LinkedIn: Cathy Matosky

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

In this episode of Project Zero, host Alex Tuck interviews Alec Jacobson, an ESG consultant and co-founder of AB Power. Alec shares his unique career journey from a freelance journalist and nonprofit founder to his current roles at TetraTech and AB Power. He discusses the skills he developed along the way, including project management as a journalist and leadership lessons learned at Booz Allen. Alec also elaborates on his Project Zero experience, founding a nonprofit news group, and the crucial lessons he learned about communication, giving feedback, and team leadership. They also touch on how AI could impact project management tasks and the importance of junior roles in the professional pipeline.

00:00 Introduction and Guest Welcome

00:42 Alec's Background and Career Journey

02:22 First Encounters with Project Management

03:46 Lessons from Booz Allen

06:31 Project Zero: Founding a Nonprofit News Group

09:05 Key Lessons Learned

15:45 Advice for Aspiring Project Managers

17:46 The Future of AI in Project Management

24:10 Career Reflections and Final Thoughts

27:11 Conclusion and Contact Information

Connect with Alec Jacobson

• LinkedIn: Alec Jacobson

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com

This discussion focuses on key areas project managers should prioritize for effective service delivery in small businesses or departments. Emphasis is placed on the importance of comprehensive communication plans, the cadence of communication methods, and ensuring stakeholders are well-informed and engaged throughout the project. The conversation also addresses practical approaches to organizing project documentation, transitioning projects into operations, creating project plans using methodologies like waterfall and agile, and managing risks and issues. The panel also discusses negotiation and escalation tactics to foster better teamwork and adherence to project goals.

00:00 Introduction to Project Management Focus Areas

00:20 Importance of Communication in Project Management

01:14 Effective Communication Strategies

03:43 Live Meetings vs. Asynchronous Communication

06:17 Organizing Project Artifacts

11:56 Building a Project Plan

21:41 Risk and Issue Management

28:38 Assessing Project Risks and Their Impact

29:45 Documenting and Tracking Decisions

30:58 Simplifying Risk Management Processes

31:45 Leveraging AI for Decision Tracking

32:09 Client Communication and Conflict Resolution

33:08 Learning from Past Projects

34:48 Fear Setting and Risk Management

37:14 Negotiation and Escalation Tactics

39:01 Building Strong Relationships for Project Success

43:36 Aligning Projects with Company Mission

51:39 Final Thoughts and Next Steps

Connect with Galanda Brooker

• LinkedIn: https://www.linkedin.com/in/gabrooker/

Connect with Jessica Caresse

• LinkedIn: https://www.linkedin.com/in/jessica-caresse/

Connect with Alex Morgan

• LinkedIn:https://www.linkedin.com/in/alexanderdmorgan/

Connect with Alex Tuck

• Personal LinkedIn: Alex Tuck
• Website: www.tuckconsultinggroup.com
• Company LinkedIn: Tuck Consulting Group

Email: alex@tuckconsultinggroup.com