• The details of President Trump's Executive Order
• Previous attempt at eliminating de minimis for the postal stream
• Customs and Border Protection and USPS collection processes
• Duties for China Post and Hongkong Post shipments
• Tactics used to exploit previous de minimis crackdown on Chinese-made goods
• Compliance that has to be in place to meet 29 August deadline
• Effective mandate on DDP
• Bona fide gift exemption for low-value items
• How postal operators can start the journey to be compliant by 29 August
• Temporary simplified tariffs
• Remittance requirements and options from 29 August
• MFN and IEEPA tariff rates
• Role of third party in collecting funds and remitting to CBP
• Who ends up paying the duties?
• How Zonos can help pre-collect duties and taxes
• Why building a postal DDP network is central to winning in e-commerce delivery
• The importance of DDP for goods shipped to the USA
• Zonos tools and systems for postal operators for handling tariffs, including collection
• Other Zonos tools for posts to help e-commerce retailers
• Zonos app to facilitate over-the-counter lodgement of international parcels
• Simplifying the start online finish in-store process for post office parcel lodgement
• Helping postal operators no matter what stage of the digital transformation journey they're at
• Simple calculation tools

Dr Selene Silvestri, Research Scientist at the MIT Center for Transportation and Logistics, discusses the environmental impact of e-commerce packaging.

• Measuring the cost of e-commerce packaging
• Growth in e-commerce and impact on packaging
• Benefits of recycling cardboard packaging
• E-commerce shifting the cardboard recycling burden from retailers to consumers
• Obstacles to higher recycling rates
• Current models to encourage recycling
• Regulations on reducing empty space in parcels
• Reducing the weight of packaging
• Reverse logistics framework to support recycling
• Efficiency and convenience of doorstep recycling collection
• Reusable packaging
• Consolidated recycling drop-off points

• EU and EC proposal to add €2 fee for inbound international parcels
• Fee for cross-dock parcels from overseas
• Focus on import-free parcels
• Huge volumes of Chinese parcels entering Europe each year
• EU and EC intentions with this fee - is it a symbolic action?
• Timeframes - contrasting Europe with the USA
• Future plans for full customs reform
• Consumer protection and standards
• How the €2 fee will be collected
• Passing costs on to the consumer
• Likelihood of impact on low-value cross-border parcel volumes
• Impact of US tariffs on Chinese exports to other nations
• Is the proposed fee legal?
• EU member countries' responsibilities for customs

Lars Pruijn, Innovation Director at Prime Vision, breaks down different aspects of innovation and describes how innovation can work in the postal and logistics sectors.

• How do we define innovation
• Taking responsibility for innovation in the company
• Internal innovation - optimising and increase
• External innovation: core, adjacent, and transformative innovation
• Adding new technology to existing products
• Reshaping products and keeping core products relevant
• Being disruptive in specific markets or segments
• How can companie stimulate innovation?
• Internal and external cooperation on innovation
• Innovating with clients - not innovation in a basement.
• Case study of innovation in automated sorting
• Computer vision applied to sorting machines to detect sorting errors
• Hazardous material detection and computer vision
• Reading difficult barcodes

• Cross-border volume growth
• New Poste Italiane outbound international product
• Domestic parcel trends
• Coping with volatility and uncertainty in international parcels
• Retailers moving warehouses to Europe
• Poste Italiane's partnership with DHL eCommerce for inbound and outbound
• Locker Italia joint venture in parcel lockers with DHL
• Strategic reasons for setting up partnerships
• Parcel lockers and international delivery
• Recent changes to Poste Italiane's app and digital customer experience

Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator’s e-commerce fulfilment business Pos Fulfill.

• Background to creation of Pos Fulfill
• Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions
• Warehousing, customs clearance, in-store deliveries
• Geographic coverage across a diverse region, including East Malaysia
• Integrating with Pos Malaysia's distribution network
• Eight sites across Malaysia
• Cross-border capabilities
• Handling e-commerce returns, including inspecting returned items
• Business growth
• Importance of certainty of service

• Keeping letters profitable to avoid draining postal businesses of cash
• The e-commerce runaway train
• Data and the digitisation of the post
• Transformation in the last mile
• Growth in out-of-home parcel delivery
• Facilitating international e-commerce via data

• Consumer behaviour changed by the pandemic
• Overall parcel volume growth trend in B2C and B2B
• International parcel flows and the growth in new lanes
• Fast growth in China and Asia
• Amazon's emergence challenging growth of traditional parcel carriers
• The profitability challenge
• Consolidation in the delivery sector
• Postal privatisation
• Diversification of last mile delivery options
• Sustainability
• Innovation and the impact on availability of labour

The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company.

• Competition in the last mile in the USA, and the death of the duopoly
• Retailers building out their own last mile delivery networks
• Role of gig workers in US last mile delivery
• Regional parcel carriers
• E-commerce returns, including returns policies and fraudulent returns

• Disruption in the last mile... and what has stayed the same
• Evolution of out-of-home e-commerce delivery

• The post and print industry's perfect storm: print technology, Louis DeJoy's plan for the USPS, and impact on tariffs on print
• Previous review of the USPS in President Trump's first term, and current speculation on privatisation of the USPS