• EU and EC proposal to add €2 fee for inbound international parcels
• Fee for cross-dock parcels from overseas
• Focus on import-free parcels
• Huge volumes of Chinese parcels entering Europe each year
• EU and EC intentions with this fee - is it a symbolic action?
• Timeframes - contrasting Europe with the USA
• Future plans for full customs reform
• Consumer protection and standards
• How the €2 fee will be collected
• Passing costs on to the consumer
• Likelihood of impact on low-value cross-border parcel volumes
• Impact of US tariffs on Chinese exports to other nations
• Is the proposed fee legal?
• EU member countries' responsibilities for customs

Lars Pruijn, Innovation Director at Prime Vision, breaks down different aspects of innovation and describes how innovation can work in the postal and logistics sectors.

• How do we define innovation
• Taking responsibility for innovation in the company
• Internal innovation - optimising and increase
• External innovation: core, adjacent, and transformative innovation
• Adding new technology to existing products
• Reshaping products and keeping core products relevant
• Being disruptive in specific markets or segments
• How can companie stimulate innovation?
• Internal and external cooperation on innovation
• Innovating with clients - not innovation in a basement.
• Case study of innovation in automated sorting
• Computer vision applied to sorting machines to detect sorting errors
• Hazardous material detection and computer vision
• Reading difficult barcodes

• Cross-border volume growth
• New Poste Italiane outbound international product
• Domestic parcel trends
• Coping with volatility and uncertainty in international parcels
• Retailers moving warehouses to Europe
• Poste Italiane's partnership with DHL eCommerce for inbound and outbound
• Locker Italia joint venture in parcel lockers with DHL
• Strategic reasons for setting up partnerships
• Parcel lockers and international delivery
• Recent changes to Poste Italiane's app and digital customer experience