In this episode of N My Business,' Dr. Tiff talks about the importance of finding your 'why' in entrepreneurship. She shares her personal journey into the printing industry and why she chose to buy into a franchise instead of starting from scratch. Dr. Tiff discusses how her background in UX design complements her work in printing, emphasizing the role of printing as a crucial touchpoint in user experience. She also addresses common misconceptions about the printing industry and highlights the evolving nature of business services. This episode encourages entrepreneurs to reflect on their own motivations and leverage their unique skills to succeed.

In this episode of 'In My Business,' Dr. Tiffany Allen Smith discusses the often-overlooked aspect of leadership: loneliness. Drawing from her own experiences, she talks about the isolation that comes with climbing the corporate ladder and becoming an entrepreneur. She highlights the importance of building genuine connections and maintaining relationships while balancing the demands of leadership. Dr. Tiffany offers actionable advice on creating a supportive inner circle and stresses the significance of preserving one's identity outside of the business. Tune in for an honest conversation about the emotional challenges of leadership and entrepreneurship.

00:00 Reaching the Top: The Loneliness of Leadership

01:26 Welcome to 'In My Business'

02:39 A Personal Story of Leadership Transition

07:17 The Entrepreneurial Drive and Sacrifices

11:55 Balancing Work and Relationships

20:53 Building Genuine Connections

23:18 Final Thoughts and Takeaways

This podcast addresses the emotional impact of receiving negative customer reviews and offers practical advice on how to manage these feelings. The key message is to take a 24-hour pause, reflect on the feedback, own any truths, and respond briefly, kindly, and accountably. The script emphasizes that one negative comment does not negate the positive experiences created for other customers and encourages business owners to move forward constructively.

00:00 Introduction: The Anxiety of Receiving Reviews

00:35 Validating Your Feelings

01:03 Handling Negative Reviews

01:20 Taking Time to Reflect

01:34 Responding with Accountability

01:45 Acceptance and Moving Forward