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  • Stop ignoring the phone: Why the voice channel is your hidden revenue channel

    Stop ignoring the phone: Why the voice channel is your hidden revenue channel
    Aug 20 2025
    In this webinar episode of Hotel Moment, Revinate's Jack Newkirk and Jason Wells team up with Dean Blackburn from French Lick Resort to demonstrate how the voice channel can become a hotel's most profitable revenue driver. Dean shares how they transformed reservation agents from order takers into sales professionals, improved call handle, and eliminated OTA dependency while doubling targeted campaign revenue. Learn practical strategies for data capture, employee retention, and turning every call into a revenue opportunity.
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    37 Min.
  • Building a hotel loyalty program for the modern guest

    Building a hotel loyalty program for the modern guest
    Aug 13 2025
    In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, explores why traditional points-based loyalty programs are failing modern travelers and how hotels can build experience-driven programs that actually create loyalty. Discover how Ennismore's "Dis-loyalty" program and CitizenM's subscription model are revolutionizing guest retention, plus learn about OTA winback strategies that convert third-party bookers into direct booking loyalists. With 40% of business travelers choosing loyalty programs for personalized experiences, it's time to rethink your approach.
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    8 Min.
  • How Hospitality America elevates guest experience through culture and data ownership

    How Hospitality America elevates guest experience through culture and data ownership
    Aug 6 2025
    In this episode of Hotel Moment, Karen Stephens sits down with Ben Campbell, President and CEO of Hospitality America. With over a decade in hospitality and a values-driven leadership approach, Ben shares how his 20-hotel management company weathered Hurricane Helene in Asheville, North Carolina, and how they're revolutionizing decision-making through data consolidation. From emergency preparedness lessons to building AI-powered business intelligence systems, Ben offers insights on scaling operations while maintaining the company's core values of P.E.A.C.H.
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    27 Min.
  • How one hotel made $110K with cart abandonment campaigns

    How one hotel made $110K with cart abandonment campaigns
    Jul 30 2025
    In this latest episode of Hotel Moment, we challenge the "it is what it is" mentality about cart abandonment that's costing hotels thousands in recoverable revenue. Discover how AutoCamp generated $110K+ in just three months with strategic cart abandonment campaigns, achieving an 11x ROI and 28% conversion rate. Learn why accepting cart abandonment as inevitable is a costly mistake and how the Direct Booking Mastery Certification can help you implement these game-changing recovery strategies.
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    3 Min.
  • Building better business relationships: From contracts to culture

    Building better business relationships: From contracts to culture
    Jul 23 2025
    In this episode of Hotel Moment, Karen Stephens sits down with Mandi Graziano, VP of Global Accounts at HPN Global and creator of the trademarked concept "Business Bedside Manner." With over 20 years in hospitality, Mandi shares her expertise on transforming contract negotiations from adversarial battles into strategic partnerships. From her passion for negotiation to insights on the evolving group meetings landscape, Mandi offers practical advice on building lasting business relationships while navigating the industry's staffing challenges and changing guest expectations.
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    27 Min.
  • From ghosted to booked: Cart abandonment recovery strategies that really work

    From ghosted to booked: Cart abandonment recovery strategies that really work
    Jul 16 2025
    In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, tackles one of hospitality's biggest revenue killers: cart abandonment. Discover how hotels can stop losing out on potential bookings and learn about proven automation strategies. You’ll hear real success stories like the one from Columbia Hospitality, and how the Direct Booking Mastery Certification can transform your approach to recovering lost bookings and driving direct revenue.
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    3 Min.
  • Why regenerative tourism is the future of hospitality

    Why regenerative tourism is the future of hospitality
    Jul 9 2025
    In this episode of Hotel Moment, Karen Stephens sits down with Aradhana Khowala, CEO of Aptamind Partners, a visionary leader in regenerative tourism development. With over two decades of experience across five continents, Aradhana challenges traditional tourism models and explores how the industry can evolve beyond sustainability to become regenerative. From her insights on AI-driven travel innovation to navigating geopolitical challenges, Aradhana offers a bold perspective on the future of hospitality and the urgent need for systemic change in how the industry operates.
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    28 Min.
  • Hotel Moment: More focused conversations, same great insights

    Hotel Moment: More focused conversations, same great insights
    Jul 2 2025
    Hotel Moment is transitioning to bi-weekly releases to deliver even higher-quality conversations. Host Karen Stephens will continue bringing you essential hospitality insights from industry leaders worldwide, while Brenna Turpin may join to share additional resources and strategies for improving operations, elevating guest experiences, and driving direct bookings and revenue.
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    2 Min.