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What if the plumbing system in your home is a ticking time bomb, and no one told you? In this eye-opening episode of Inspector Empire Builder, host Matt Williams sits down with home inspection veteran John Bolton to dig deep into a growing controversy that could impact millions of homes: is PEX piping heading down the same disastrous path as polybutylene and Kitec?

Home inspectors, realtors, and homeowners alike need to hear this. John shares decades of industry experience and recently uncovered research revealing that PEX, used in countless modern homes, is beginning to show alarming signs of deterioration, contamination, and system failure. With lawsuits brewing, insurance companies pulling back, and hidden dangers lurking inside the walls, this episode doesn’t just raise questions, it blows the whistle.

Matt and John cover:

The shocking parallels between PEX and past plumbing disasters like polybutylene and Kitec

Mold growth inside water lines and what it means for your drinking water

The health risks of microplastics and chemical leaching from PEX

How insurance companies are reacting, and why that matters for your next inspection

What every inspector should start including in their reports to protect themselves and their clients

Takeaways:

PEX piping has documented issues with mold, chemical leaching, and UV degradation.

Some insurance companies in Florida already restrict coverage for homes with PEX.

PEX degradation can begin within the first year, it doesn't take decades.

Inspectors should consider carefully-worded disclosures to protect against liability.

Awareness is growing, and this could be the next nationwide plumbing crisis.

“We’re putting things in houses today that we’ll regret in ten years, we just don’t know which ones yet.” - Matt Williams

Inspectors: take this seriously. Subscribe, share this episode, and journal your current disclosure practices around PEX. Be proactive before the industry forces your hand.

To connect with IEB using the following links:

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

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Email: support@iebcoaching

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What if the key to scaling your business, reducing burnout, and changing lives globally was sitting in your inbox? In this episode of Inspection Empire Builder, we dive deep into the growing world of virtual assistants, and how hiring the right one can be the catalyst your business has been waiting for. Whether you’ve never hired a VA or you're looking to upgrade your staffing strategy, this episode will challenge how you think about talent, leadership, and impact.

Our host sits down with the leadership team from MyRA Staffing, Mike, Jeremy, and Will, for a wide-ranging, honest, and inspiring conversation. These three aren't just running another staffing agency; they’ve built a purpose-driven company that’s out to transform businesses and lives. With an eye on excellence and a heart for people, they share how MyRA sources top-tier VAs from the Philippines, pays them well above industry standards, and vets them through a rigorous process that ensures the perfect match between client and assistant.

They also explore how AI is changing the VA landscape, and why human connection, empathy, and creativity still matter most.

Key Takeaways:

Why hiring a VA isn’t just about saving time, it’s about increasing impact.

How MyRA's stringent vetting and values-driven approach sets them apart.

The surprising economic and emotional ripple effects of hiring overseas.

Where AI fits in, and where it falls short, in the future of staffing.

Real-life stories of VAs changing their families' futures through meaningful work.

“We want people to thrive, not just survive.”

👥 If this episode sparked ideas or gave you new clarity, share it with a fellow entrepreneur or team leader. Subscribe to Inspection Empire Builder for more practical tools and inspiring stories every week!

To connect with IEB using the following links:

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

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Email: support@iebcoaching

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What if the secret to growing your inspection business isn't in your report, but in the first 7 seconds?

In this episode of Inspector Empire Builder, host Matt Williams welcomes Katie York from Spectora to talk about a topic that could transform your inspection business: building trust. From the moment a potential client lands on your website to the final delivery of a report, trust isn’t just a “nice to have”, it’s the backbone of repeat business and long-term success.

Katie shares the behind-the-scenes growth story of Spectora, from a 10-person startup to serving over 10,000 home inspectors. Along the way, she reveals how communication, culture, and consistency helped build their loyal customer base, and how inspectors can do the same in their own businesses. Matt and Katie dive into everything from hiring the right people to creating a humanized, trust-rich experience across every customer touchpoint.

You’ll also hear creative, real-world ideas for turning a one-time inspection into recurring revenue and how AI is shifting the value of human connection like never before.

Takeaways:

Why obsessing over your report format might be killing your business growth

The real impact of first impressions, and how to win trust in 7 seconds

How to train (or hire) for soft skills that create emotional safety for clients

Simple strategies for creating recurring revenue in your inspection business

How Spectora’s tools help inspectors automate professionalism without losing that personal touch

"Let’s obsess over the human connection, the kind of stuff that can’t be replaced by a bot." – Katie York

Think about your first point of contact with clients, your website, your phone call, your driveway greeting. This week, journal what trust signals you're currently sending… and what you could improve. Then share this episode with another inspector who needs to hear it!

Subscribe for more insights to grow your inspection empire, and build a business people trust.

To connect with IEB using the following links:

Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠

Website

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Email: support@iebcoaching