What happens when artificial intelligence begins to automate not just tasks, but human interactions?

In this thought-provoking episode of The Kind Leader Podcast, host Gino Degregori sits down with Peter Swimm, 25-year tech veteran, founder of Toilville, and pioneer in conversational AI and Microsoft Copilot development. Peter has spent his career at the intersection of automation and humanity, building inclusive communities while asking hard questions about ethics, culture, and the future of leadership.

From startups to enterprise AI rollouts, Peter shares stories of how technology exposes company blind spots, reshapes employee experiences, and amplifies both risks and opportunities. He explains why leaders must fight to embed empathy, culture, and ethics into their AI strategies, and why some human skills will never be replaceable.

💡 In this conversation, you’ll discover how to:

• Use AI as a force multiplier without losing the human touch

• Recognize the blind spots automation can create in customer and employee experiences

• Integrate culture and values into AI tools like Microsoft Copilot

• Preserve empathy and accountability in an age of automation

• Reimagine leadership as a balance between innovation, ethics, and kindness

If you’ve ever wondered how to embrace AI without sacrificing humanity, this episode will challenge your thinking and expand your perspective on leadership in the digital age.

🎧 Listen now and explore how to lead with both intelligence and integrity in a world shaped by AI.

Five Key Takeaways

✨ Actionable Steps

• Implement AI auditing systems: Build analytics tools to monitor interactions and catch blind spots or bias before they escalate.

• Use AI as a concierge, not a replacement: Leverage tools like Copilot to filter information, prioritize requests, and automate routine tasks, while keeping humans in charge of complex decisions.

💡 Conceptual Insights

• AI exposes company culture: Automated systems reveal organizational biases and blind spots that leaders must confront proactively.

• Maintain human accountability: Never allow AI to make critical decisions that impact people’s lives without human oversight and responsibility.

🚀 Strategic Applications

• Focus on human–AI collaboration: Train systems to amplify human strengths rather than replace them, embedding company culture and values while preserving empathy, intuition, and creative problem-solving.

Important Links & Resources

🔗 Connect with Peter Swimm
Website: https://peterswimm.com/
LinkedIn: Peter Swimm

📚 Recommended Reading

• The AI Con by ex-Google DeepMind researchers and linguist Emily Bender. A critical look at separating hype from reality in AI, exploring both risks and opportunities.