In Episode 43 of the BRM Brownbag series, we are joined by Victoria Harness, Manager of Customer Demand at the Virginia IT Agency and a keynote speaker at BRM Connect. In this session, Victoria shares her professional journey and provides deep insights into why effective communication is the cornerstone of success for Business Relationship Managers (BRMs).

Key Topics Covered:

• The Power of Authentic Leadership: How focusing on value and influence rather than job titles can accelerate your career.
  
  
• The 75% Psychological Rule: Understanding that communication is only 25% problem-solving and 75% addressing the psychological and emotional needs of stakeholders.
  
  
• Effective Communication Strategies: Using the "5 Ws and H" template (Who, What, Where, When, Why, and How) and the importance of executive summaries.
  
  
• Navigating Communication Channels: Best practices for using email, Teams chat, and phone calls to maintain the "sanctity" of your message.
  
  
• Building Trust Through Transparency: How to avoid the "boomerang effect" of poor communication and why early, clear messaging is vital during outages or crises.
  
  
• Continuous Development: The importance of finding a mentor, seeking constructive criticism, and utilizing tools like LinkedIn Learning to sharpen your skills.
  
  

About Victoria Harness:
Victoria is a seasoned BRM leader who manages IT infrastructure services for 67 executive branch agencies in Virginia, serving over 55,000 users. Her approach combines high-level strategic thinking with a deep curiosity to solve complex business problems.

Connect with Us:

Victoria Harness: https://www.linkedin.com/in/victoria-harness-843517128/

Suresh GP: https://www.linkedin.com/in/sureshgp/

#BRM #BusinessRelationshipManagement #Leadership #CommunicationSkills #ITStrategy #ExecutiveCommunication #BRMConnect

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision: ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016, USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond"

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

In this insightful episode of the BRM Brownbag series, host Suresh G. P. sits down with Tyeasha Harris, a Business Relationship Manager and Strategic Connector at Wolters Kluwer, to discuss the critical process of establishing a thriving Community of Practice (COP) for Business Relationship Management (BRM).

Tyeasha shares her journey from the business side (regional manager for nine years) to becoming the Director of Application Support and finally transitioning into an official BRM role a little over two years ago. She highlights why a COP is essential for turning BRM into a cultural change across an organization.

Key takeaways from this BRM Community of Practice session:

• Genesis of the COP: Tyeasha realized that Wolters Kluwer's 31 BRMs were operating differently without complete collaboration or communication, leading her to champion the COP to share best practices and challenges.
  
  
• Structure and Strategy: Learn how they secured an executive sponsor created the mission based on opportunity statements derived from challenges, and used a BRM-wide survey to define three core pillars: Process and Standardization, Communication and Events, and Resources.
  
  
• Gaining Buy-in: Discover the WIIFM (What's in It For Me) value proposition, including saving time for IT functions by consolidating meetings and using executive sponsorship to boost attendance.
  
  
• BRM & AI Integration: Tyeasha discusses how the COP is focusing on Artificial Intelligence (AI) for 2026 noting that AI will help automate low-value, repetitive tasks, allowing BRMs to focus more on strategic customer engagement and building relationships. She advises that AI will only replace the jobs of BRMs who are merely "task managers or order takers."
  
  
• Advice for Starting a COP: Tyeasha shares her proven dos and don'ts, emphasizing the need to focus on top priorities, secure executive support, and ensure every member's voice is heard.
  
  

If you're a BRM leader, practitioner, or an organization looking to mature your BRM function, this video is a must-watch for creating sustainable organizational value.

If you want help in getting BRM coaching, training and consulting, visit us at https://taubsolutions.com/brm-courses/

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision: ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016, USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond"

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

🚀 BRM in Supply Chain Management: Driving Value with Hugo Massaneiro (Electrolux) | BRM Brownbag Ep 41

Welcome to a crucial episode of the BRM World Tour, where we dive deep into the strategic importance of Business Relationship Management (BRM) within the complex world of Supply Chain and Manufacturing.

In this exclusive interview, we host Hugo Massaneiro, the Director of Supply Chain & Manufacturing at Electrolux. Hugo shares his expert, real-world experience on how the BRM discipline is essential not just for IT alignment, but for optimizing the entire manufacturing pipeline, reducing risk, and driving competitive advantage.

What You Will Learn in This Episode:
Bridging the Gap: How BRM principles translate into actionable strategies within the Supply Chain domain.

Value Co-creation: Identifying and maximizing value across manufacturing, logistics, and planning processes.

Strategic Alignment: The critical role of the BRM professional in ensuring technology investments directly support supply chain resilience and optimization.

Electrolux Insights: Practical lessons and challenges faced by a global leader in integrating BRM into large-scale manufacturing operations.

This episode is a must-watch for BRM professionals, Supply Chain leaders, IT Directors, and anyone looking to understand how strategic partnerships fuel operational excellence.

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision: ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016, USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond"

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...