In Episode 43 of the BRM Brownbag series, we are joined by Victoria Harness, Manager of Customer Demand at the Virginia IT Agency and a keynote speaker at BRM Connect. In this session, Victoria shares her professional journey and provides deep insights into why effective communication is the cornerstone of success for Business Relationship Managers (BRMs).

Key Topics Covered:

• The Power of Authentic Leadership: How focusing on value and influence rather than job titles can accelerate your career.
  
  
• The 75% Psychological Rule: Understanding that communication is only 25% problem-solving and 75% addressing the psychological and emotional needs of stakeholders.
  
  
• Effective Communication Strategies: Using the "5 Ws and H" template (Who, What, Where, When, Why, and How) and the importance of executive summaries.
  
  
• Navigating Communication Channels: Best practices for using email, Teams chat, and phone calls to maintain the "sanctity" of your message.
  
  
• Building Trust Through Transparency: How to avoid the "boomerang effect" of poor communication and why early, clear messaging is vital during outages or crises.
  
  
• Continuous Development: The importance of finding a mentor, seeking constructive criticism, and utilizing tools like LinkedIn Learning to sharpen your skills.
  
  

About Victoria Harness:
Victoria is a seasoned BRM leader who manages IT infrastructure services for 67 executive branch agencies in Virginia, serving over 55,000 users. Her approach combines high-level strategic thinking with a deep curiosity to solve complex business problems.

Connect with Us:

Victoria Harness: https://www.linkedin.com/in/victoria-harness-843517128/

Suresh GP: https://www.linkedin.com/in/sureshgp/

#BRM #BusinessRelationshipManagement #Leadership #CommunicationSkills #ITStrategy #ExecutiveCommunication #BRMConnect

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Our Vision: ‘To transform and shape the future of innovation’
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As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016, USA in 2018 and to Australia in 2024.

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