2. Managing Crisis Communications with Chris Talley Titelbild

2. Managing Crisis Communications with Chris Talley

2. Managing Crisis Communications with Chris Talley

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This week, Melissa is joined by seasoned PR professional and leader of Talley Communication Strategies, Chris Talley. His PR experience comes from working at USAA, Lockheed Martin, AT&T, and FleishmanHillard, one of the world’s most prestigious public relations agencies. Today he volunteers in the community and devotes time to speaking at colleges across the country.

Topics covered:

- The difference between a crisis, an issue, and a situation
- How to be proactive in crisis planning
- How to "read the room"
- Learning from challenging situations
- The difference between brand and reputation
- How to manage stressful situations

Actions to take:

- Think like an investigative journalist
- Act, don't decide
- Praise in public, criticize in private
- Declare your communication timing
- Be intentional about the routines that you want to maintain as nonnegotiable
- Exercise, take a moment to breathe, and take a pause

Resources mentioned:

- Talley Communication Strategies: https://www.talleypr.com/
- Chris' LinkedIn: https://www.linkedin.com/in/christalley1
- Accreditation in Public Relations: https://www.prsa.org/professional-development/accreditation-in-public-relations-(apr)
- The Muppets Take Manhattan: https://www.imdb.com/title/tt0087755/

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