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1. How to Communicate in Turbulent Times

1. How to Communicate in Turbulent Times

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After a year as turbulent as 2020, there is one word Melissa has in mind: Restoration. In the inaugural Smart Talk Series episode, Melissa reflects on the lessons learned in 2020 and how communicating during tough times challenges professionals.

Topics covered:

- Silver linings from 2020

- How to communicate with your audience - Adaptable crisis management

- Evaluating your processes to create meaningful change

- Next steps for restoration throughout 2021

Actions to take:

- Establish a one-word theme for 2021

- Don't forget to remember the "why" when you lay out the "how"

- Embrace our new hybrid world

- Plan with pencils

- Diversify your approach

Resources mentioned:

- My Intent Project: https://myintent.org/

- Maslow's Hierarchy of Needs: https://www.simplypsychology.org/maslow.html - -

-Meals on Wheels San Antonio: https://www.mowsatx.org/

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