Trust is a critical component of any successful relationship, whether personal or professional. In this episode, we talk with Austin Govella, a cofounder of The Synozur Alliance and an experienced designer, about the skill of building trust.

Comments, questions, and your own tips for building trust are welcome on Twitter (https://twitter.com/skilledby) or at our website (https://skilledbydesign.com).

Tips from this episode:

• Be honest and transparent in your communications.
• Seek to understand the needs and perspectives of others.
• Focus on delivering value and follow through on your commitments.
• Practice active listening and empathy.

About Austin:

Austin Govella is a cofounder of The Synozur Alliance, a consulting firm that helps clients improve the employee experience. With 25 years of experience in design, Austin has worked with a wide range of clients to create better user experiences. He is the author of Collaborative Product Design and Work the Room, a book about workshop facilitation.

Connect with Austin:

• Austin's blog: https://www.agux.co/
• Austin's LinkedIn: http://linkedin.com/in/austingovella
• Work the Room: https://www.agux.co/book/work-the-room

Resources mentioned in the interview:

• Workshop checklist: https://www.agux.co/workshops/checklist
• The trust equation: https://trustedadvisor.com/why-trust-matters/understanding-trust/understanding-the-trust-equation