Organizations cost themselves more than a quarter of their annual earnings with each bad hire. They rely on failed interview processes and fallible intuition of individual managers when they bring in staff, develop training programs, and promote from within. Despite good intentions, they set their people up for failure, while at the same time damaging morale and missing opportunities for higher-quality performance.

And yet we have the data to do better. Paul Fayad and Chak Fu Lam have decades of experience in the research and practice of human resources and management, and they share it in Shaping a Winning Team. This indispensable guide introduces you to the rowers, sitters, and drillers who you have on your team right now. The seeming simplicity of these labels belies the massive impact they have—good or bad—on your organizational success. The authors’ proprietary instruments, including the Positive Assessment Tool (PATsm), use science to help you attract the personality and behavioral traits that will determine your success as you elevate your rowers, shift your sitters, and shed the drillers.

Fayad and Lam provide leadership methods to help you accentuate the strengths of your people as you hire, assess, and manage your most important assets. Join them as you create an organizational culture that is lasting and positive—one that is built for the modern workplace to reduce turnover and increase productivity and quality.