Clear, practical guidance for UK SMEs. We break down the four value metrics that cut through noise—CPA, CLV, lead-to-customer rate, and marketing-sourced revenue—plus a simple tool stack, quick wins, and a five-step action plan.

• What you’ll learn (quick takeaways)
• CPA: include ads, tools, and a fair share of staff time.
• CLV: use past invoices to estimate an average—good enough to guide spend.
• Lead→Customer rate: a clean signal of lead quality and sales handover.
• Marketing-sourced revenue: start with last-touch attribution and keep it simple.
• Tooling: begin with GA4 conversions → add a light CRM (HubSpot Starter / Pipedrive) → optional dashboard later.
• Quick wins (today): repurpose one asset, refine targeting, A/B a headline/CTA, nurture warm leads.
• Golden rule: CPA must be lower than CLV—or you’re buying growth at a loss.

Chapters

• 00:00 Intro & why ROI now
• 01:05 Confidence currency: defend budget, focus time, improve decisions
• 03:10 Three barriers for small teams
• 05:10 The four value metrics (CPA, CLV, Lead→Customer, Marketing-sourced revenue)
• 08:10 Case study: shifting spend to webinars (+28% ROI)
• 09:35 Tools that won’t overwhelm (GA4 → CRM → dashboard)
• 11:10 Four quick wins this week
• 12:30 Five-step action plan
• 13:50 Outro & next steps

Resources & links

• People First Digital — : https://www.peoplefirstdigital.com
• Contact People First Digital: https://www.peoplefirstdigital.com/contact

If this helped, follow Small Team, Big Impact and share it with one SME leader who needs clearer marketing numbers. Ratings on Apple Podcasts really help others find us—thank you.

UK SME, Marketing ROI, CPA, CLV, GA4, B2B Marketing, Small Business Marketing, Attribution, Pipedrive, HubSpot, Conversion Rate

Welcome to Small Team, Big Impact, a practical marketing podcast for UK SMEs and lean teams from People First Digital.

Each short episode shares clear ideas, useful tools, and repeatable wins — from GA4 and ROI to content, CRM, and campaigns that actually move the numbers.

Follow the show and get the links and resources via our site.

• About us: https://www.peoplefirstdigital.com/

No fluff. No jargon. Just what works for small teams under pressure.