In today’s episode, business operations consultant Erica Seagrave joins Tamara and Danielle Thompson to share her journey from neurophysiology to becoming a business owner and, eventually, a consultant. Now, she helps businesses by stepping in as the operations COO, overseeing their systems and guiding them toward effective strategies for growth.

Erica explores the power of listening and identifying challenges, highlights the critical role of operations in driving success, and explains why company culture begins with leadership. This episode is an invitation to shift from working in the business to working on the business and to build a tailored system that truly works for you.

What You’ll Learn:

• How Erica shifted from being a clinician to a consultant

• Building a business that’s ready for exit

• How Erica helps businesses by being an operations COO

• Why operations are important in business

• The risk in CEOs wearing too many hats

• Why you should start working ON the business

• Growing a business from 7 to 8 figures

• Building an exit-ready business

• Why company culture begins with leadership

• Why listening to employees reveals real business challenges

Favorite Quotes:

“If things in operations are off, then everything else is off on the side of profit and different margins.”

“In so many businesses, the CEO wears so many hats, they can't focus. Their job is to focus on vision, strategy, and growth.”

“Operations is just so freaking important, but some people just don’t prioritize it as much.”

“A lot of times, it ends up being the leader or leaders of the organization where the core company culture is.”

“Taking the time to pull in your employees and have those open-ended questions is the most important thing that I've seen in leadership.”

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Like, comment, and share this episode with a woman who’s ready to level up their leadership and operations to scale their business!