In this episode of tell.talks, we sit down with Catherine Dixon, Founder of The Payments Institutions Association (TPIA), to explore what’s happening behind the scenes of the UK payments ecosystem.

Catherine shares why TPIA was created, the gaps it’s filling for smaller payment firms, and how trade associations can play a critical role in navigating regulation, compliance, and day-to-day operational challenges. From resolving real-world issues with HMRC and the FCA to advocating for firms that often don’t have a seat at the table, this episode offers a rare look into the grassroots side of payments.

We also talk about:

• Why smaller PSPs often struggle to be heard in regulatory conversations
• What “good” industry advocacy actually looks like
• The realities of building a member-led association
• Leadership, career pivots, and backing yourself to build something new
• Why listening is one of the most underrated leadership skills

If you work in payments, fintech, or financial services, or you’re interested in how regulation meets real business, this one’s for you.

In this episode of tell.talks, we’re joined by Adam Betteridge, Partnerships, FinTech & Open Banking Lead at TSB Bank.

Adam shares a candid view on what fintech innovation really looks like inside a major bank, from building meaningful partnerships with fintechs, to why listening and collaboration matter more than polished pitches.

We explore:

• What makes a fintech partnership actually work
• Why Open Banking is already a success (and where it’s going next)
• How banks and fintechs can move faster without compromising trust
• The role of accelerators in turning ideas into real outcomes
• Why customer impact should always come before technology hype

A grounded, honest conversation about collaboration, progress, and building the future of financial services the right way.

Lou Murray, Chief Sales Officer at Railsr, joins tell.talks to unpack some insights behind the Railsr–Equals merger, to explore what it really takes to bring two fast-growing fintechs together under one roof. She also opens up about her own personal journey: becoming one of the first women traders in the City, to leading global sales teams with energy, optimism, and a “pay it forward” leadership philosophy. This is an honest, energetic and inspiring discussion with someone who has lived through and led through multiple waves of evolution in fintech. If you’re interested in leadership, M&A, embedded finance, or the human side of scaling a fintech, this episode is for you.