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  • From PO to Portal with Joe Twer from BlueSnap – EP023
    Jan 22 2026
    Joe Twer of BlueSnap shares how modern B2B payments reduce friction, speed cash flow, and drive global growth. About this Episode: Why are B2B companies spending millions to modernize eCommerce—only to collect payments like it’s still 1999? In this episode of eCommerce Masters, Ethan Giffin sits down with Joe Twer, VP of Global Sales at BlueSnap, to uncover one of the most overlooked blockers to B2B growth: how companies get paid. Joe explains why paper invoices, manual ACH workflows, and outdated gateways create silent friction that hurts cash flow, increases failed payments, and frustrates today’s buyers. Joe shares how leading manufacturers and distributors are rethinking payments as part of the buying experience—not just a back-office task. He breaks down how payment orchestration helps businesses support cards, ACH, recurring billing, and invoice payments across regions while improving approval rates and lowering costs. Real-world examples show how customer portals, global surcharging, and smarter routing remove friction and accelerate collections. The conversation also challenges the myth that “all payment gateways are the same,” explaining how the wrong choice can limit global growth before it even starts. If you’re modernizing B2B commerce but still relying on manual billing and legacy payments, this episode will change how you think about revenue. Essential listening for leaders serious about growth. Chapters 00:00 – Why B2B payments are broken 06:10 – Joe Twer’s path into payments and global commerce 12:45 – Why payments are table stakes but rarely optimized 19:30 – What makes BlueSnap different from traditional gateways 26:05 – Failed transactions, routing, and approval rate optimization 32:50 – Supporting global payments, ACH, and recurring billing 39:20 – ERP and eCommerce platform integrations in B2B 45:40 – Reducing checkout friction and improving buyer experience 52:10 – Surcharging, digital transformation, and final advice Resources Groove Commerce – https://www.groovecommerce.com BlueSnap – https://www.bluesnap.com Stripe – https://stripe.com NetSuite – https://www.netsuite.com Microsoft Dynamics – https://dynamics.microsoft.com SAP – https://www.sap.com BigCommerce – https://www.bigcommerce.com Shopify – https://www.shopify.com Salesforce Commerce Cloud – https://www.salesforce.com/products/commerce-cloud LinkedIn – https://www.linkedin.com YouTube – https://www.youtube.com About the guest: Joe Twer Joe Twer is a global payments leader with deep expertise in helping companies modernize their commerce infrastructure and scale internationally. As Vice President of Global Sales at BlueSnap, powered by Payroc, Joe works with manufacturing, technology, and B2B organizations to unify and optimize their global payment operations. With a background spanning product consulting, solution sales, and program management, Joe brings a unique blend of technical insight and commercial strategy to every conversation. He is passionate about helping businesses consolidate systems, eliminate data silos, and turn payments into a growth driver—not just a back-office function. About the host: Ethan Giffin Ethan Giffin is the founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build, and grow their eCommerce sites. An industry expert in eCommerce, digital marketing, and commerce technology, Ethan has spent years focused on conversion rates, search visibility, and web analytics. When he’s not optimizing eCommerce architecture at Groove Commerce, Ethan speaks nationally and internationally as an industry authority. In his free time, he enjoys cooking, traveling, DJing, and collecting rare pocket squares. Connect with us Website: https://www.groovecommerce.com LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    39 Min.
  • Designing for Conversions with Justin Scott from Dopple– EP022
    Jan 5 2026
    Discover how Justin Scott of Dopple and Ethan Giffin explore 3D visualization, UX, and strategies for designing eCommerce sites that convert. About This Episode What if your website could sell like your best salesperson—guiding buyers through every detail, option, and finish until they’re confident enough to click “buy”? In this episode of eCommerce Masters, Justin Scott, CEO of Dopple, joins Ethan Giffin to reveal how 3D visualization is transforming B2B commerce. Justin shares how Dopple’s platform helps brands move beyond static 2D photos and into interactive, 3D product experiences that educate and convert. He explains how businesses can turn complex, customizable products into simple visual journeys—and why this shift is essential as modern B2B buyers expect speed, clarity, and control. With examples like Copper Hoods, where 3D configurators boosted engagement by 60% and conversions by 40%, Justin proves that visual storytelling isn’t just beautiful—it’s profitable. Along the way, he and Ethan explore the future of AI-driven content, the power of agency collaboration, and the importance of hiring digital-native talent to lead transformation. If you’re ready to rethink how customers see and shop your products, this episode will change the way you look at B2B eCommerce forever. Listen now to learn how showing more can help you sell more. Chapters 00:00 - Designing for Conversions: The Power of Visual Merchandising02:00 - Justin’s Journey from Zillow to Dopple05:00 - The Shift from 2D to 3D in B2B Commerce08:00 - What Dopple Does and Who It’s For12:00 - Real-World Example: Copper Hoods Configurator16:00 - Designing for Conversion Through Visualization22:00 - The Role of CAD and 3D Modeling in Buyer Experience27:00 - Understanding Buyer Behavior and Analytics30:00 - Partnerships, Implementation, and Collaboration32:00 - Build vs. Buy: Scaling 3D Technology for B2B36:00 - The Future of Digital Transformation in B2B Commerce38:00 - What’s Next for Dopple and Groove Commerce46:00 - Final Thoughts: Hiring for Digital Vision and Transformation Resources Dopple - https://www.dopple.io Groove Commerce - https://www.groovecommerce.com Zillow - https://www.zillow.com Tumblr - https://www.tumblr.com Copper Hoods - https://www.copperhoods.com ShopTalk (Event) - https://shoptalk.com Google Analytics 4 (GA4) - https://marketingplatform.google.com/about/analytics/ Shopware - https://www.shopware.com BigCommerce - https://www.bigcommerce.com Shopify - https://www.shopify.com Salesforce - https://www.salesforce.com HawkSearch - https://www.hawksearch.com About our Guest, Justin Scott Justin Scott is the CEO and Co-Founder of Dopple, a company transforming ecommerce with immersive 3D and AR experiences. He’s spent his career at the center of digital innovation; from reshaping how people shop for homes at Zillow, to empowering creators at Tumblr, to building data-driven workflow tools at FiscalNote. Now at Dopple, he’s focused on breaking the barrier between physical and digital worlds by making 3D content creation and distribution seamless across every channel. About Our Host, Ethan Giffin Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares. Connect With Us: Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    50 Min.
  • Transforming Tradition with Dwayne Doshier from Shopify - EP021
    Nov 18 2025
    Discover how Dwayne Doshier of Shopify is driving digital transformation in B2B eCommerce, bridging innovation with decades of industry expertise. About This Episode

    What does real digital transformation look like for manufacturers and distributors today?

    In this episode of eCommerce Masters, host Ethan Giffin sits down with Dwayne Doshier, Partner Growth Architect at Shopify, who shares over 25 years of lessons in eCommerce and B2B innovation. Dwayne explains how manufacturers can move from outdated systems to modern digital experiences that actually serve their customers better. He talks about why successful transformation isn’t just about technology—it’s about people, alignment, and defining what success really means.

    From simplifying complex B2B buying journeys to using AI and data tools for smarter decisions, Dwayne outlines practical ways to speed up change without overwhelming your team. He also highlights the value of taking “pause moments” during transformation to rest, reflect, and reset strategy—ensuring sustainable progress instead of burnout.

    If you lead or support digital growth in manufacturing, distribution, or B2B commerce, this episode is packed with real-world advice on building momentum, uniting teams, and staying ahead of the next industrial revolution.

    Tune in to learn how to future-proof your business with smarter, faster, and more human digital transformation.

    Chapters 00:00 - Welcome and Introduction to Dwayne Doshier 02:15 - Dwayne’s Early Career and Entry into E-Commerce 09:40 - Mentorship, Leadership, and Lessons from Industry Giants 15:20 - Industry 4.0 and the Digital Transformation of Manufacturing 22:00 - Shopify’s Journey into the B2B Space 30:35 - The Difference Between B2B and B2C Commerce 38:50 - Leveraging Data, AI, and Partners like Klaviyo in B2B 46:25 - Overcoming Fatigue and Structuring Digital Transformation 55:10 - Shopify’s Strengths, Partnerships, and Platform Differentiation 1:03:40 - Building Internal Alignment and Defining What Success Looks Like

    Resources Groove Commerce - https://www.groovecommerce.com

    Shopify - https://www.shopify.com/solutions/b2b/enterprise

    Klaviyo - https://www.klaviyo.com

    About our Guest, Dwayne Doshier

    Dwayne Doshier is a seasoned B2B eCommerce strategist with a practitioner viewpoint for improving eCommerce success and operational maturity. With 25+ years of experience at premier consultancies and commerce agencies, Dwayne creates effective cases for change, delivers engaging and memorable workshops, provides empathetic coaching, and frequently speaks at client sales summits and eCommerce trade shows. He has served on multiple launches of first-in-market B2B capabilities and is passionate about helping B2B sellers achieve eCommerce success using meaningful value propositions, differentiated experiences, and the power of teams. He serves as a commercial lead of partner growth programs for Shopify.

    About Our Host, Ethan Giffin

    Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites.

    Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics.

    When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares.

    Connect With Us:

    Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/

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    1 Std. und 6 Min.
  • Trends & Wins in B2B eCommerce with Sarah Falcon from B2B E-Commerce Association – EP020
    Oct 14 2025
    Discover practical strategies for B2B eCommerce success—customer adoption, AI, and digital growth—shared by Sarah Falcon in eCommerce Masters EP020. About This Episode Are manufacturers and distributors ready for the next wave of digital transformation? Recorded live at Shopterberfest in Brooklyn In this episode of eCommerce Masters, host Ethan Giffin sits down with Sarah Falcon, SVP of Global Marketing at the B2B eCommerce Association, to explore how B2B organizations can bridge the gap between traditional sales and digital customer experiences. Sarah shares lessons from years of working with manufacturers and distributors navigating eCommerce adoption, emphasizing that successful digital transformation isn’t about launching a web store—it’s about meeting customers where they are and driving real change management within the organization. She offers actionable insights into training teams, aligning leadership, and avoiding common replatforming pitfalls that derail projects. Sarah also discusses the Association’s education programs, certifications, and upcoming B2B eCommerce World conference in Scottsdale, where practitioners and vendors collaborate to elevate B2B digital maturity. About the B2B eCommerce Association The B2B eCommerce Association is a global community dedicated to advancing digital transformation for manufacturers, distributors, and their partners through education, collaboration, and industry events. The Association provides resources, certification programs, and peer networking opportunities designed to help B2B professionals stay ahead of evolving digital trends and customer expectations. Through its events and learning initiatives, it empowers leaders to modernize their business models and drive measurable impact. Catch the Conversation If you’re a manufacturer or distributor struggling to move beyond outdated processes or low eCommerce adoption, this episode delivers practical advice and inspiration from one of the industry’s leading voices. Tune in now to learn how to modernize your B2B strategy, align your organization for digital success, and connect with a growing community shaping the future of eCommerce. Chapters 00:00 - Live from Shoptoberfest with Sarah Falcon03:00 - The Evolution of B2B eCommerce06:50 - Inside the B2B eCommerce Association10:10 - Practitioner Training and Global Events13:20 - The Digital Divide in Manufacturing and Distribution16:00 - Implementation Challenges and Industry Missteps18:10 - Preparing for B2B Commerce World Scottsdale20:10 - Building Community and Representation in B2B23:00 - Activating eCommerce Platforms and Retention Strategies33:30 - Celebration, Collaboration, and Closing Thoughts Resources Groove Commerce - https://www.groovecommerce.com B2BEA - https://www.b2bea.org Magento - https://magento.com Amazon - https://www.amazon.com Shopify - https://www.shopify.com Epicor - https://www.epicor.com Salesforce CRM - https://www.salesforce.com/products/crm/overview Salesforce Commerce Cloud - https://www.salesforce.com/products/commerce-cloud/overview ChatGPT - https://chat.openai.com About our Guest, Sarah Falcon Sarah Falcon is Partner and Senior Vice President of Global Marketing at the B2B eCommerce Association. A seasoned marketing professional and speaker with 20 years of experience in both B2B and B2C, she has a proven track record of transforming marketing operations to drive exponential revenue growth. About Our Host, Ethan Giffin Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares. Connect With Us: Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    40 Min.
  • Doing More with Less Tech with Mike Matker from SiteVibes – EP019
    Aug 12 2025
    Discover how SiteVibes helps eCommerce brands boost retention and simplify tech stacks in this episode with Mike Matker. About This Episode Are you tired of juggling too many eCommerce tools that don’t work well together? In this episode of eCommerce Masters, host Ethan Giffin talks with Mike Matker, Co-Founder of SiteVibes, about how brands can simplify their tech stack and grow faster by focusing on customer retention and smarter data. Mike explains how SiteVibes combines email, reviews, loyalty, and more into one platform—making it easier for brands to use their customer data in powerful ways. Mike shares real examples of how brands are using unified data to launch better loyalty programs, send smarter emails, and drive repeat purchases. He also explains why more B2B companies are starting to use tools once seen as “just for D2C,” like product reviews and personalized marketing. If you’re a brand leader, marketer, or store owner looking to do more with less, this episode is packed with insights on saving money, improving customer experience, and using automation to grow your business. Tune in to learn how to make your eCommerce tools work better together—and build stronger relationships with your customers. Chapters 00:00 - Kicking Off with Mike Matker from SiteVibes 03:00 - The Path from Search to SiteVibes 06:00 - Solving the Problem of Fragmented Tech Stacks 09:00 - Building a Unified Platform with Out-of-the-Box Integration 12:00 - Who SiteVibes is Built For (B2C and B2B) 15:00 - How Brands Get Started with SiteVibes 18:00 - Power of Customer Profiles and Segmentation 21:00 - SiteVibes in Action: Events, Use Cases & Advanced Strategies 24:00 - Event Strategy Shifts: From ShopTalk to Boutique 28:00 - What’s Next for SiteVibes: B2B Edition & AI Innovations 30:00 - Final Advice on Loyalty, Retention & Taking Action Resources Groove Commerce - https://www.groovecommerce.com SiteVibes - https://www.sitevibes.com BigCommerce - https://www.bigcommerce.com Shopify - https://www.shopify.com Salesforce - https://www.salesforce.com Amazon - https://www.amazon.com Apple Podcasts - https://podcasts.apple.com Spotify - https://www.spotify.com LinkedIn - https://www.linkedin.com Shoptalk (Retail Event) - https://shoptalk.com About our Guest, Mike Matker Mike Matker, Co-Founder of SiteVibes, brings over 12 years of ecommerce expertise to the table. His deep industry knowledge and innovative vision have been instrumental in developing solutions that enhance customer engagement and drive brand loyalty. About Our Host, Ethan Giffin Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares. Connect With Us: Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    32 Min.
  • The Low-Cost, High-Trust Path to Growth with William Gasner from Stack Influence – EP018
    Jul 29 2025
    Learn how to grow your brand with nano-influencers, product seeding, and smarter ad content. EP018 of eCommerce Masters. About This Episode Is influencer marketing really worth it for growing eCommerce brands? In this episode of eCommerce Masters, host Ethan Giffin talks with William Gasner, Co-Founder and CMO of Stack Influence, about how to make influencer marketing actually work—especially with micro and nano influencers. William shares how smaller creators (with fewer than 10,000 followers) often drive better engagement and higher conversion rates than celebrities. He explains how Stack Influence helps brands connect with hundreds or even thousands of these creators, without wasting time or product. Instead of relying on follower count, William encourages brands to focus on strong, authentic content that real people actually care about. He also breaks down product seeding, content syndication, and whitelisting, offering tips on how brands can stretch every dollar by using influencer content in ads. Plus, he shares real examples of what types of products and brands perform best with this strategy. Whether you’re launching a new product or looking to cut ad costs, this episode is packed with smart, simple advice. 🎧 Listen now to learn how micro-influencers and automation can help your brand grow faster—without breaking the bank. Chapters 00:24 - Meet William Gasner from Stack Influence 04:17 - Why Micro and Nano Influencers Work Best 09:11 - Automating Influencer Campaigns at Scale 14:03 - How Stack Influence Builds Creator Trust 19:27 - Real Examples of Product Seeding Success 24:45 - Using Influencer Content in Paid Ads 29:58 - Choosing the Right Products for Influencer Marketing 34:50 - Tracking ROI and Performance Metrics 39:46 - The Future of Influencer Marketing Platforms 44:32 - Final Advice for Brands Looking to Scale Resources Groove Commerce - https://www.groovecommerce.com Stack Influence - https://www.stackinfluence.com Shopify - https://www.shopify.com Amazon - https://www.amazon.com Facebook Ads - https://www.facebook.com/business/ads TikTok - https://www.tiktok.com Meta Ads - https://www.meta.com/business/ads Instagram - https://www.instagram.com LinkedIn - https://www.linkedin.com/ YouTube - https://www.youtube.com About our Guest, William Gasner William Gasner is the co-founder and Chief Marketing Officer of Stack Influence, he’s a 6X founder, a 7-Figure eCommerce seller, and has been featured in leading publications like Forbes, Business Insider, and Wired for his thoughts on the influencer and eCommerce industries. About Our Host, Ethan Giffin Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares. Connect With Us: Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    49 Min.
  • Solving Complex Business Problems with Practical ERP Solutions with Colin Boothe from Esonus - EP017
    Jul 15 2025
    Discover how practical ERP solutions help manufacturers and B2B brands simplify operations and fuel growth with Colin Boothe from Esonus. About This Episode Are your business systems holding you back from growing faster? On this episode of eCommerce Masters, Ethan Giffin talks with Colin Boothe, Managing Partner at Esonus, about how manufacturers, distributors, and eCommerce brands can use NetSuite to simplify operations and boost sales. Colin shares real-world advice on how to clean up messy product catalogs, connect eCommerce platforms to NetSuite, and build better buyer portals for B2B customers. He explains why many businesses fail to get value from ERP tools—and how to avoid those mistakes by focusing on data, adoption, and keeping things simple. You’ll hear why manufacturers should start thinking more like eCommerce brands, how AI can speed up tedious product work, and what it takes to set up NetSuite in 6 to 9 months without overcomplicating the process. If you want to improve your tech stack, get your teams aligned, and make buying easier for your customers, this episode is packed with helpful tips and lessons. Listen now to learn how to turn complex operations into smooth, scalable systems that fuel growth. Chapters 0:00 - Welcome & Star Wars Meets ERP 1:48 - Colin’s Background and Journey to NetSuite 7:06 - Ideal Customers: eCommerce, B2B, and Manufacturers 10:25 - Integration Tools & Choosing the Right Solution 15:05 - The Shift Toward Buyer Portals and Self-Service 22:08 - Expanding Sales Channels with ERP & Amazon 30:01 - Automating Procurement with APIs and AI 36:38 - Using AI to Fix Bad Catalogs Faster 44:06 - NetSuite Implementation: Process, Timeline & Mindset 53:32 - Final Growth Tips & Where to Connect with Colin Resources Groove Commerce - https://www.groovecommerce.com Esonus - https://www.esonus.com/ NetSuite - https://www.netsuite.com/ Oracle - https://www.oracle.com/ Amazon - https://www.amazon.com/ MuleSoft - https://www.mulesoft.com/ Shopify - https://www.shopify.com/ HawkSearch - https://www.hawksearch.com/ Fathom - https://fathom.video/ ChatGPT - https://chat.openai.com/ LinkedIn - https://www.linkedin.com/ YouTube - https://www.youtube.com About our Guest, Colin Boothe Colin Boothe is a seasoned ERP consultant with over 8 years of experience helping businesses streamline operations, primarily working with NetSuite. With an academic background in manufacturing engineering, Colin’s journey into ERP began on the product development side, building integrated solutions before ever logging into NetSuite itself. Outside of work, he’s a Sci-Fi enthusiast, avid Magic: The Gathering player, and admits to spending far too much time and money on golf. About Our Host, Ethan Giffin Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics. When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares. Connect With Us: Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/
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    57 Min.
  • Sweatproofing Success & Shark Tank Secrets with Billy Thompson & Randy Choi from Thompson Tee - EP016
    Mar 18 2025
    Billy Thompson & Randy Choi share Shark Tank insights, eCommerce growth strategies, and how Thompson Tee turned sweat-proof innovation into success. About This Episode

    Do embarrassing sweat stains ruin your day or limit your confidence at work and social events?

    In this episode of eCommerce Masters, Billy and Randy from Thompson Tee share their journey creating an innovative undershirt that prevents underarm sweat. They reveal how they identified a widespread, often hidden issue, and used their own experiences to develop a patented technology that keeps customers dry and confident.

    Billy and Randy offer practical insights into how they successfully scaled Thompson Tee, from appearing on Shark Tank—and how they leveraged that opportunity without giving away equity—to overcoming today's major eCommerce hurdles like rising ad costs and inflation. You'll learn why managing cash flow and tightly monitoring analytics are critical to surviving challenging times, along with the importance of product innovation to stay competitive.

    Ready to discover how solving a personal pain point can lead to eCommerce success? Listen now and learn actionable strategies from Billy and Randy to grow your brand in today's competitive online market.

    Chapters

    00:00 - Introduction to Thompson Tee 03:40 - From Idea to Product: Solving Sweaty Situations 10:16 - Navigating Business Challenges & Shark Tank 15:32 - Behind the Scenes of Shark Tank 22:08 - Business Growth After Shark Tank 24:09 - Biggest Challenges Facing eCommerce Brands Today 31:28 - New Products & Innovation 36:07 - Practical Advice for Growing Brands 38:57 - Reality Check on Entrepreneurship and Influencers 40:31 - Wrap-Up & Final Thoughts

    Resources

    Groove Commerce - https://www.groovecommerce.com

    Thompson Tee - https://thompsontee.com

    Shark Tank - https://abc.com/shows/shark-tank

    Shopify - https://www.shopify.com

    Amazon - https://www.amazon.com

    ChatGPT - https://chat.openai.com

    QVC - https://www.qvc.com

    William Morris Agency (WME) - https://www.wmeagency.com

    Target - https://www.target.com

    YouTube - https://www.youtube.com

    About our Guest, Billy Thompson

    Billy Thompson is the co-founder and co-inventor of Thompson Tee, a patented undershirt that blocks underarm sweat. Billy primarily leads the sales, marketing, customer service, and product development. Prior to Thompson Tee, Billy was a top-producing awarded sales professional in diversified environments, most recently private jets. Billy graduated with a BSBA in Marketing.

    About our Guest, Randy Choi

    Randy Choi is the co-founder and co-inventor of Thompson Tee, a patented undershirt that blocks underarm sweat. Randy primarily leads the operations, global supply chain, and finance. Randy has over 30 years of successful entrepreneurial experience in diversified backgrounds including the dot-com era and the apparel industry with large projects for brands such as Lucky Brand Jeans, No Fear, and Guess Jeans. Randy graduated with a BSBA in International Business and Marketing.

    About Our Host, Ethan Giffin

    Ethan Giffin is the Founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites.

    Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. For years, Ethan has lived and breathed conversion rates, search engine visibility, and web analytics.

    When Ethan isn’t obsessing over SEO, conversion rates and eCommerce architecture at Groove Commerce, he can be found speaking as an industry authority, both nationally and internationally. In his free time, he enjoys cooking, traveling, DJing, and the pursuit of rare pocket squares.

    Connect With Us:

    Website: www.groovecommerce.com/ LinkedIn: https://www.linkedin.com/company/groove-commerce/ Facebook: https://www.facebook.com/iGotGroove X: https://x.com/groovecommerce Instagram: https://www.instagram.com/groovecommerce/

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    42 Min.