Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/
Joshua Holloway - https://7thdi.com/

A real AI agent watched a bid inbox, parsed attachments, filed everything, and cut 6 to 24 hours a week of manual work. Here is how they kept it from going off the rails.

In this episode, Justin Shelley, Bryan Lachapelle, Mario Zaki, and Joshua Holloway break down what “vibe coding” looks like when it is tied to an actual business bottleneck, not a demo. Josh shares a real client build: an agent that monitors mailboxes, reads emails and attachments, moves files into a consistent folder structure, and extracts key data into Excel as a transitional step toward a dashboard.

They also get candid about the risks. Models change, context breaks, and agents can misinterpret plain language. The group talks about guardrails, narrow task design, approvals, and why you should hard-code what you can so AI only handles the parts that truly need AI.

There is also a practical hiring angle: instead of filling a $95K to $125K role that was open for 6 to 12 months, the company can potentially hire a more junior person who can work with the system, while the business uses the agent to move faster, reduce mistakes, and take on larger opportunities.

What you’ll learn

• How an “email + attachments” agent can save 6 to 24 hours per week by parsing bids, filing documents, and extracting data
• Why consistency wins: how a repeatable folder structure made automation dramatically easier
• How to add a “go or no-go” decision step using business criteria, with a human proofing loop
• Why agents can degrade over time, and how to reduce risk with narrow prompts, hard-coded steps, and guardrails
• A real warning story: how AI can accidentally propose super-admin access, and what to do instead

Subscribe if you want practical, plain-English cybersecurity and AI systems that reduce risk and save real time, not hype.

If you want help designing AI automations with the right security boundaries, or figuring out where AI can remove bottlenecks in your business without creating new risks, Phoenix IT Advisors can help. Schedule a consult at PhoenixITAdvisors.com.

Links
Episode: https://unhackmybusiness.com/episode/95
https://PhoenixITAdvisors.com
@UnHackedPodcast

Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/
Joshua Holloway - https://7thdi.com/

Mario Zaki's sales rep used to spend three to four hours building a single proposal. After vibe coding a custom platform, it takes ten minutes. That's a 24x productivity gain for roughly $500 in development costs.

This episode kicks off UnHacked's vibe coding series, and Mario walks through exactly what he built, what it replaced, and what it saved. Two automations take center stage. First, an onboarding and offboarding portal that connects directly to Microsoft 365, pulls live license data, provisions users, assigns SharePoint permissions, configures shared mailbox access, and auto-adjusts monthly invoices. What used to take 45 minutes of technician time, plus days of email back-and-forth, now takes three to five minutes with built-in safeguards against the mistakes that eat even more time. Second, a proposals platform that lets his sales rep select predefined line items, auto-calculate pricing across three service tiers, attach the SOW and MSA, and export a polished document for e-signature. No more broken templates, no more math errors, no more 9 PM phone calls to fix formatting.

Justin, Bryan, and Josh dig into the ROI math, the security considerations of building custom apps (by default, AI generates applications with no login and five to ten glaring holes), and the mindset shift that happens once you start seeing results. Mario describes how after his first few wins, he started hearing his technicians talk about a repetitive task and immediately thinking, "I can probably automate that." The panel also previews next week's episode, where Josh shares a construction estimator that replaced a $125,000 salary.

The core message is urgent. Bryan puts it bluntly: if your competition automates before you do, they will reduce their overhead and you will not have a choice. It will be Blockbuster versus Netflix.

What you'll learn:

• How Mario automated MSP onboarding from 45 minutes to 3-5 minutes by building a custom portal that integrates directly with Microsoft 365, auto-provisions licenses, and adjusts billing automatically
• How a custom proposals platform cut proposal generation from 3-4 hours to 10 minutes while eliminating math errors and broken document templates
• The real cost of development: approximately $10 in AI tokens plus roughly an hour of an owner's time, yielding a 24x productivity gain
• Why AI-generated applications ship with no authentication and multiple security holes by default, and why security has to be the first thing you plan for
• How to identify automation opportunities in your own business by listening for tasks that are repetitive, error-prone, or dreaded by your team

New episodes every week breaking down cybersecurity, AI, and digital resilience for business owners. Subscribe so you don't miss the rest of the vibe coding series.

Ready to explore what AI automation could do for your business? The team behind UnHacked offers free 30-minute consultations to help you identify your highest-ROI automation opportunities and build them securely. Visit unhackmybusiness.com, pick any episode, and fill out the consult request form underneath the video player.

Hosts:
Justin Shelley | https://www.phoenixitadvisors.com
Mario Zaki | https://www.mazteck.com/
Joshua Holloway | https://7thdi.com/

What if your IT provider handed you $80,000 in revenue capacity without firing a single person, adding a single client, or changing your prices? That's not a hypothetical. That's exactly what Mario Zaki did, and in this episode he shows the math.

Mario walks through two AI-powered automations he built for his MSP, Mazteck IT: a custom onboarding and offboarding platform that slashed a 45-minute manual process down to one click, and a license automation system that eliminated an entire month of repetitive January work for one of his technicians. Combined, those two tools freed up nearly $22,000 in labor time. Apply the standard multiplier for what an employee should generate in gross revenue, and you're looking at $80,000 in top-line capacity, built for somewhere between 5 and 10 hours of setup time.

Then he mentions, almost as an afterthought, that he also built an on-site agent that briefs technicians the moment they walk through a client's door. Open tickets. Recent issues. Unresolved problems. All of it, right there, before the tech even says hello. Justin's reaction says everything.

The group also gets into the real security stakes behind all of this: why ghost licenses are a compliance problem, not just a billing headache; why vibe coding is genuinely exciting and genuinely dangerous at the same time; and why the cat-and-mouse game of cybersecurity didn't start with AI and isn't going to end with it.

This is the transitional episode of the Unhacked AI series. Integrations are wrapping up. Vibe coding starts next week.

If you can't identify one process in your business right now that AI could automate, this episode will find it for you.

Visit https://unhackmybusiness.com/ to request a free consult. If we can't 10X your productivity, you don't pay.