Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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Kelson Carter built an $11M plumbing company — without ever offering HVAC or taking on debt. And he’s done it while only 35 years old.

As a third-generation plumber and owner of Carter’s My Plumber in Indianapolis, Kelson has taken bold, focused action to grow fast and profitably. In this episode, he shares how he:

• Grew a plumbing-only company to $11M, completely debt-free
• Branded his business around water heaters and a $500 guarantee
• Closes 60% of water heater sales over the phone
• Trains every week and manages his team daily with KPIs
• Promotes future leaders, not just top-performing techs
• Uses specific systems to scale with structure and confidence

If you're a plumbing contractor ready to grow without chaos — this one's for you.

What You’ll Learn in This Episode:

• The water heater sales strategy that changed Kelson’s business
• Why “guys with bills” are his best hires
• How to create team-wide accountability through leadership
• The value of weekly training and daily coaching
• Why CertainPath has been key to staying consistent while scaling fast

Want More Support Growing Your Business?

When you join CertainPath, you’re not just getting coaching and training. You’re getting access to our Partner Network—120 vendor partners, including solutions like Reins, offering exclusive discounts and rebates on the tools and services you’re already using.

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Chapters

TBD

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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How do you grow a home services company to $21 million in revenue—and still stay true to your values?

In this episode, Bob Houchin sat down with Brett Hadley, president of Mountain Home Services in Ogden, Utah. Brett shares how he:

• Navigated a major company merger
• Rebuilt his team’s culture from the ground up
• Built a high-performing business by hiring for character, not just skill

You’ll hear how he overcame marketing breakdowns, aligned two companies into one mission, and scaled sustainably—all while developing leaders and “great humans” along the way.

This is a must-listen for any contractor who wants to grow without losing what matters most.

What You’ll Learn in This Episode:

• How Brett helped scale Mountain Home to $21M in revenue
• His strategy for merging companies while protecting team culture
• Why “humble, hungry, and smart” beats any resume
• How to lead through marketing chaos and operational setbacks
• Systems and leadership habits that make scaling sustainable
• What’s next for Brett and Mountain Home Services

Want More Support Growing Your Business?

When you join CertainPath, you’re not just getting coaching and training. You’re getting access to our Partner Network—120 vendor partners, including solutions like Reins, offering exclusive discounts and rebates on the tools and services you’re already using.

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Chapters

TBD

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What if you could retain 94% of your key employees—without giving up a single share of equity?

In this episode, we sit down with Chris Buttenham, Co-Founder of Reins, a game-changing platform that helps home service contractors create performance-based incentives like phantom equity and profit sharing—without the complexity, confusion, or legal risk.

Reins makes it dramatically easier to set up and manage profit-sharing plans—giving you a powerful way to reward performance without getting buried in spreadsheets or back-end admin. Whether it’s short- or long-term incentives, Reins handles the heavy lifting so you can focus on running your business.

Chris shares how growing up in a contractor household inspired him to tackle one of the industry’s toughest challenges: employee retention. You’ll learn how the most forward-thinking contractors are locking in their top techs and leaders—while keeping full control of their businesses.

🔑 What You’ll Learn in This Episode:

• Why traditional equity doesn’t work for most contractors
• How phantom stock creates buy-in without ownership
• Why profit sharing is powerful—and how Reins makes it easy
• The incentive system behind 94% employee retention
• How to align your team without giving up equity
• Real-world examples of contractors using this strategy today

💼 Want More Support Growing Your Business?

When you join CertainPath, you’re not just getting coaching and training. You’re getting access to our Partner Network—120 vendor partners, including solutions like Reins, offering exclusive discounts and rebates on the tools and services you’re already using.

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What does it take to grow a home service business to $40 million—without chasing headcount or cutting corners?

In this episode, Nick Hartman, CGO at Ongaro & Sons, shares how a relentless focus on leadership, training, and accountability helped the company scale across HVAC, plumbing, and electrical. From record-breaking margins to life-changing employee outcomes, this is a playbook for contractors who want to grow the right way.

Whether you're leading a $2M shop or managing multiple trades, you’ll walk away with clear, proven strategies to elevate your team, improve operations, and build a people-powered company that lasts.

🚀 What You’ll Learn in This Episode:
• How Ongaro & Sons grew to $40M by developing leaders at every level
• The systems behind 25% net profit and $1.7M+ months in HVAC
• Why growing your people can unlock exponential company growth
• The impact of growth plans—from new homes to reunited families
• How to lead managers so they lead their teams
• What it looks like to scale HVAC success into plumbing & electrical
• The role of trust, training, and communication in high-performing teams
• How culture drives results—and breaks sales records

💡 This is how you scale with intention. This is how you build something that lasts.

💡 Want insider strategies from operators like Nick Hartman?

CertainPath members get access to leaders like Nick at our twice-annual Expos—where contractors come to learn, level up, and lead.

Chapters

TBD

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What do you do when your business is on the brink—and you’re out of options? If you’re Marcus Sheridan, you lean all the way into your buyer, start answering the tough questions no one else will touch, and transform your company into a national brand.

Marcus is the author of They Ask, You Answer and Endless Customers, a globally recognized speaker, and a partner in multiple companies. But his journey began in the trenches—saving a struggling pool company in the wake of the 2008 crash by becoming radically transparent and customer-obsessed.

In this no-fluff interview, Marcus shares exactly how home service contractors can grow faster, gain trust, and dominate their market using content, video, and AI. Whether you're a one-truck operation or a $100M business, these insights will help you level up—fast.

🚀 What You’ll Learn in This Episode:
• How Marcus saved his pool business from bankruptcy with content
• Why most contractors still don’t talk pricing—and how it’s costing them
• What the “Big 5” questions are—and why you must answer them
• The easiest way to start creating high-impact content TODAY
• Why “communion, not charisma” is the key to winning over homeowners
• How to use video and AI tools to scale trust and authority
• The mindset shift that separates great contractors from good ones
• Why training your team to think like buyers changes everything
• How to make complex services simple—and close more work

How do you take an electrical company from a basement startup to $2 million in revenue, earn 15% net profit, and do it all completely debt-free — in just two years?

Meet Mory and Clarissa Belle, founders of Doctor Electric in Lexington, Kentucky, and CertainPath members who did just that.

In this episode of The Successful Contractor, the Belles share how they went from burned out and overwhelmed to thriving business owners with a clear plan, powerful systems, and a rock-solid partnership — thanks to CertainPath. You’ll learn how they scaled quickly, made key strategic changes, and built a company that reflects their values and vision.

Whether you’re in HVAC, plumbing, electrical, or roofing, this story will inspire you and show you how fast success can happen when you follow a proven path.

🚀 What You’ll Learn in This Episode:
• How Doctor Electric scaled from $600K to $2M in just 2 years
• Why 15% net profit was the non-negotiable benchmark
• How they launched debt-free (and why that mattered)
• Why they left new construction for residential service
• The CertainPath tools that gave them clarity and confidence
• How they added a service fee—and saw conversion rates rise
• Why SOPs and training allowed them to scale without chaos
• How Profit Day changed their business perspective
• The power of community—and what it meant to “not be alone”

💡 Ready to grow your contracting company with confidence?
Watch now to discover how Doctor Electric did it—and how CertainPath helped make it possible.

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What does it take to grow a home service company from $1.5 million to $58 million — and keep customers happy every step of the way? It all starts in the call center. Meet Missy Jones, senior coach at CertainPath, and one of the nation’s top experts in call center operations, culture, and leadership.

In this episode of The Successful Contractor, Missy reveals the call center secrets that scale home service businesses in HVAC, plumbing, electrical, and roofing. From coaching call center reps to building the right culture, to tracking KPIs and avoiding costly dispatch mistakes — Missy shares what she’s learned helping thousands of contractors transform their businesses.

Missy’s story and strategies are packed with insights every contractor, service manager, and home service business owner can use right now…

🚀 What You’ll Learn in This Episode:
• Why the customer relationship starts in the call center, not in the field.
• The biggest mistakes contractors make in call centers (and how they cost millions).
• How to properly train and coach call center reps — and why consistency matters more than scripts.
• The overlooked step that can dramatically increase customer satisfaction and prevent bad reviews.
• Why being booked two weeks out isn’t a good thing — and how dispatching mistakes destroy profits.
• The KPIs that make or break a call center, and how to track them effectively.
• How outbounding (done right) fills the board and keeps techs busy year-round.
• Why AI alone fails in call centers, and how to balance technology with people.
• Leadership lessons: from granting your team the permission to fail to building a culture of accountability and growth.
• How consistency in coaching and culture creates multi-million-dollar contracting success.

Whether you’re an HVAC contractor, plumber, electrician, or roofer, Missy’s insights will help you stop losing calls, boost customer satisfaction, and scale your business with confidence.

📈 Ready to learn how to transform your call center into a profit center — and grow your contracting business? Watch now and discover the systems, strategies, and leadership lessons that take home service companies from struggling to thriving.