• Where claims inflation is hitting the hardest, and why
• Strategies to put the brakes on claims inflation in the motor space
• How insurers can transform their claims processes to counteract the problem of rising prices

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In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:

• The four Consumer Duty outcomes that insurers must now comply with
• Whether insurers are paying enough attention to the new framework
• How insurers can prepare for upcoming Consumer Duty checkpoints
• Whether the FCA’s framework goes far enough in protecting insurance customers

To hear more insights on the FCA’s new Consumer Duty framework, come along to Insurance Innovators Summit, taking place in London from 15-16th November, where we’ll have a session focused on Championing the customer.

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Listen to this week’s episode, recorded on-site at Insurance Innovators: USA, to hear insights from Andreas and Sudheendra on:

• How insurers can continue to innovate as financial pressures increase
• The priorities that must be kept in mind when defining a digital strategy
• How leaders can promote a strong culture that navigates disruption and facilitates growth

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In this episode, recorded on-site at Insurance Innovators Nordics we’ll be hearing from two insurance professionals on how insurers are responding to the green transition. Listen to our podcast below to hear insights from Mats Dahlquist (CEO, Trygg-Hansa) and Bente Sverdrup (SVP Sustainability, Gjensidige) on:

• The opportunities that the green transition presents to insurers, and the keys to seizing these opportunities
• How policymakers should act to further support a sustainable change
• The prerequisites to success in winning market share among green energy businesses
• Whether parametric insurance is the key to overcoming a lack of historic risk data concerning green energy risks
• How differential pricing can be used for insurers to play a role in encouraging more sustainable behaviours among commercial customers and consumers?

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From the rise of straight-through processing to the rise of ChatGPT, it is clear that AI has the potential to revolutionise the insurance value chain, from underwriting to claims. That being said, some are concerned that the increased of AI will damage insurance by stripping away the essential qualities that make us human, such as empathy and emotional intelligence.

At our Insurance Innovators: Fraud & Claims event, I sat down with Niamh McConville (Head of Claims Operations, Generali) to unpack the role that AI and automation will play in claims and fraud departments as we move into the future. Listen to our podcast below to hear Niamh’s insights on:

• The potential of generative AI to transform claims and fraud departments.
• Whether empathetic AI will become a reality in claims.
• How the role of a claims handler is expected to change with further development of AI and automation

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