Is conflict in your team costing you more than you think?

Well, Malcolm is here to give you some pointers on how to address team conflict.

This episode covers how to resolve workplace disputes before they do lasting damage to your team. Malcolm Currie from Strathesk Resolutions is an expert in workplace mediation and he covers four practical steps to manage conflict and get your team back on track.

➡️ Curiosity - Malcolm shares why the most important starting point is not stopping the difficult behaviour, but understanding what is driving it. The behaviour is usually a symptom, not the problem.

➡️ Adaptability - find out why handling conflict well means adjusting your approach to each individual, and how getting to know people as human beings rather than just colleagues changes everything.

➡️ Listening - how to go beyond hearing the words and pick up on what is really being said, including tone, body language, and the emotional signals that tell you what actually matters to someone.

➡️ Mediation - how to know when to bring in structured support, whether internal or external, and why solutions that people reach themselves are the ones that stick.

It's not just a conversation however.

We've taken our chat a step further by creating a quiz to accompany the conversation.

Take the quiz and you'll receive a bespoke report with advice from Malcolm that you can implement immediately.

Get bespoke advice from Malcolm

This podcast will give you an insight into Malcolm's experience at supporting businesses resolve a wide range of conflict that can develop within your teams. If our conversation has made you think about an issue in your business that really does need to get fixed, get in touch with Malcolm. Malcolm's external support can help resolve any team issues you may be facing in your business.

Links

Check out Malcolm’s website

Get in touch via LinkedIn

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Our podcast is designed to bring you interesting and valuable conversations with trusted, expert suppliers and advisors who provide a wide range of services that you might need in your business. I want to spend time chatting to these experts because there is so much expertise across our supply chain that we can all learn from.

We're using our C-A-L-M acronym because the podcast will cover everything from sales and marketing to IT, professional services, property and FM, net zero, utilities, business support, and HR, so you can expect a wide variety of guests and topics.

I've set up The Independent Buying Group to help small and medium-sized businesses find the suppliers they need to grow. If you need support with sourcing, negotiating contracts, or managing suppliers, we can help your team build a supplier strategy aligned with your business goals. Get in touch to see how we can help.

Are client negotiations leaving you feeling like you gave away too much?

Well, Florence can help with that!

Today's episode covers how to approach client negotiations with confidence and come away with a deal that actually works for your business.

⁠Florence Rolland⁠ from ⁠Negotiate Limited⁠ is an expert in negotiation and she covers four practical steps to get better outcomes with your clients.

➡️ Confidence - Florence shares how to prepare properly before any negotiation, including why writing down your position and practising out loud makes a bigger difference than most people expect.

➡️ Asking - find out how to ask the right questions to understand what your client actually needs, and why asking is a sign of strength, not weakness.

➡️ Leverage - how to identify what you have to offer and use tradables effectively, so you can push back on price pressure without damaging the relationship.

➡️ Movement - how to decide before you sit down what you will and will not compromise on, so you are never pushed past a point that stops the deal working for you.

It's not just a conversation however.

We've taken our chat a step further by creating a quiz to accompany the conversation. Take the quiz and you'll receive a bespoke report with advice from Florence that you can implement immediately.

Get bespoke advice from Florence

This podcast episode gives you a glimpse of Florence's expertise in objectively looking at any situation which needs to be negotiated and developing a strategy to support it.

If our conversation has you thinking of any difficult negotiations coming up, do get in touch. Florence can help you develop a strategy to help with client negotiations & understand where your boundaries are on what's an acceptable outcome.

Links

Check out Florence’s website

Get in touch via LinkedIn

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Our podcast is designed to bring you interesting and valuable conversations with trusted, expert suppliers and advisors who provide a wide range of services that you might need in your business. I want to spend time chatting to these experts because there is so much expertise across our supply chain that we can all learn from.

We're using our C-A-L-M acronym because the podcast will cover everything from sales and marketing to IT, professional services, property and FM, net zero, utilities, business support, and HR, so you can expect a wide variety of guests and topics.

I've set up The Independent Buying Group to help small and medium-sized businesses find the suppliers they need to grow. If you need support with sourcing, negotiating contracts, or managing suppliers, we can help your team build a supplier strategy aligned with your business goals.

Get in touch and see how we can help

Tired of making expensive hiring mistakes?

Well, Nik can help with that!

Today's episode covers how to build a hiring process that finds the right people, not just the best CV.

Nik Plevan from eTalent is an expert in behavioural recruitment and he covers four practical steps to hire with confidence.

➡️ Capture - Nik shares how to write job adverts that attract the right candidates, including why being transparent about salary makes a bigger difference than you might think.

➡️ Assess - find out why CVs are not a reliable screening tool, and what to look at instead to identify candidates with the right soft skills for your role.

➡️ Learn - how to use behavioural profiling to understand what motivates a candidate and whether they will thrive in your team and your environment.

➡️ Match - how to structure your final selection process, from group interviews through to background checks, so you make the right offer to the right person.

It's not just a conversation however.

We've taken our chat a step further by creating a quiz to accompany the conversation.

Take the quiz and you'll receive a bespoke report with advice from Gordon that you can implement immediately.

Get bespoke advice from Nik

This podcast will give you a glimpse of Nik's experience in recruitment and how he's used that to develop a truly unique platform, eTalent. However his team go way beyond a "platform" solution, offering support with a fully managed recruitment process so do get in touch with him if you have any recruitment coming up in your business.

Links

Check out Nik’s website

Get in touch with Nik via LinkedIn

___

Our podcast is designed to bring you interesting and valuable conversations with trusted, expert suppliers and advisors who provide a wide range of services that you might need in your business. I want to spend time chatting to these experts because there is so much expertise across our supply chain that we can all learn from.

We're using our C-A-L-M acronym because the podcast will cover everything from sales and marketing to IT, professional services, property and FM, net zero, utilities, business support, and HR, so you can expect a wide variety of guests and topics.

I've set up The Independent Buying Group to help small and medium-sized businesses find the suppliers they need to grow. If you need support with sourcing, negotiating contracts, or managing suppliers, we can help your team build a supplier strategy aligned with your business goals.

Get in touch and see how we can help