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Tell Me Why

Tell Me Why

Von: American Airlines
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 Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.Copyright 2025 American Airlines Reiseliteratur & Erläuterungen Sozialwissenschaften Ökonomie
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  • S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins

    S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins
    Aug 14 2025

    Brian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.
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    7 Min.
  • S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

    S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram
    Jun 23 2025

    In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.
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    11 Min.
  • S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden

    S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden
    May 22 2025

    On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.

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    6 Min.
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