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  • How Miami-Dade Keeps Evolving the Rider Experience with Doug Bermudez

    How Miami-Dade Keeps Evolving the Rider Experience with Doug Bermudez
    Jul 7 2026
    In this episode of Stop Requested, I sit down with Doug Bermudez, Chief of the Easy Card Fare Programs and Customer Experience division at Miami-Dade County Transportation. As we wrap up our Miami-Dade series, Doug shares insights from his journey in public transit, emphasizing the importance of a seamless rider experience. We discuss how technological advancements, such as the Easy Card system, are set to enhance payment methods and accessibility. Doug highlights the upcoming challenges and preparations for events like the FIFA World Cup, focusing on improving customer interactions and communication strategies. Join us as we explore how Doug and his team are innovating transit solutions to meet the needs of Miami's diverse riding community.
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    51 Min.
  • Moving Austin Beyond the Commute with Dottie Watkins

    Moving Austin Beyond the Commute with Dottie Watkins
    Jun 30 2026
    In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Dottie Watkins, President and CEO of CapMetro in Austin, Texas. Dottie began at CapMetro as a part-time bus operator more than three decades ago and now leads the agency through a period of service expansion and long-term investment. The conversation explores how changing travel patterns are reshaping Austin’s transit network, from more local and crosstown service to new Rapid bus routes. Dottie also discusses Transit Plan 2035, Project Connect, supporting frontline employees, and balancing today’s service with the work of building a stronger regional transit system for the future.
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    49 Min.
  • Universal Design and the Future of Paratransit with Jarice Rodriguez

    Universal Design and the Future of Paratransit with Jarice Rodriguez
    Jun 23 2026
    In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Jarice Rodriguez, Chief of Paratransit Operations and Services for Miami-Dade County. As part of the ongoing Miami-Dade series, Jarice shares how her team is rethinking accessibility across one of the nation’s largest ADA paratransit programs. The conversation explores universal design, accessible journeys, and why accessibility must extend beyond the vehicle to every part of a rider’s trip. Jarice also discusses Miami-Dade’s work to modernize paratransit through integrated technology, real-time information, and NaviLens wayfinding tools that can help riders navigate complex transit facilities more independently.
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    45 Min.
  • Turning Transit Performance Metrics into Action with Laura Moeini

    Turning Transit Performance Metrics into Action with Laura Moeini
    Jun 16 2026
    In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Laura Moeini, Senior Director of the Performance Analysis Unit in Subways at New York City MTA. Laura shares how her path through consulting, WMATA, and MTA shaped the way she thinks about performance management, data storytelling, and continuous improvement. The conversation explores how agencies can move beyond reporting numbers and use data to drive action. Laura also discusses building useful KPIs, designing dashboards people actually use, connecting metrics to frontline needs, and turning complex transit data into clearer decisions for operations, managers, and executives.
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    53 Min.
  • Matching Transit Service to Real Needs with Hunter Abel

    Matching Transit Service to Real Needs with Hunter Abel
    Jun 9 2026
    In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Hunter Abel, Project Manager and Transit Lead at Modern Mobility Partners. Hunter shares how his experience at LeeTran, MARTA, and now in consulting has shaped the way he approaches transit planning and project delivery. The conversation explores why plans often stall between planning and implementation, how agencies can define clearer goals, and why public input should focus on how people actually travel rather than which mode looks most appealing. Hunter also discusses data, tradeoffs, post-COVID service changes, and the value consultants can bring when agencies need additional capacity or a fresh perspective.
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    57 Min.
  • Leading Rail Safety Through Collaboration with Jolene Molitoris

    Leading Rail Safety Through Collaboration with Jolene Molitoris
    Jun 1 2026
    In this episode of Stop Requested, John Maglio, Levi McCollum and Christian Londono talk with Jolene Molitoris, former Administrator of the Federal Railroad Administration and former Director of the Ohio Department of Transportation. As the first woman to lead the FRA, Jolene shares how her career grew from Ohio rail advocacy to national transportation leadership. The conversation explores rail safety, collaborative rulemaking, the creation of the Railroad Safety Advisory Committee, and why lasting progress in transportation depends on teamwork across government, labor, industry, and the private sector.
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    1 Std. und 1 Min.
  • Building Transit Technology and Trust with John Maglio (Replay)

    Building Transit Technology and Trust with John Maglio (Replay)
    May 26 2026
    In this replay episode of Stop Requested, Levi McCollum and Christian Londono talk with John Maglio, Founder and CEO of ETA Transit, about building transit technology and trust over the long term. John explains how disciplined growth, reliability, and focus shape effective CAD/AVL systems, and why trust is earned through follow-through rather than features. The conversation covers leadership and company culture, what separates vendors from true partners, how agencies can approach RFPs more clearly, and why long-term thinking leads to better outcomes for riders, agencies, and technology providers alike.
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    36 Min.
  • Turning Data and Field Work into Better Transit with Christy Wegener

    Turning Data and Field Work into Better Transit with Christy Wegener
    May 18 2026
    In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Christy Wegener, Executive Director of the Livermore Amador Valley Transit Authority, also known as LAVTA. Christy shares how she found her way into transit from social work and public policy, and how her career across multiple agencies shaped the way she thinks about planning, operations, customer service, and leadership. The conversation explores why planning and operations need to understand each other, how politics shapes service decisions, and why agencies need better market research before making major changes. Christy also discusses the tradeoffs behind service redesigns, the role of pilots, the impact of work-from-home patterns on Bay Area transit, and why field work remains one of the most important habits for transit leaders.
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    52 Min.