Renée Chaplin, VP of APAC at Constant Contact, interviews Antonia Mercorella, CEO of Real Estate Institute of Queensland (REIQ).

In this episode:

• Discover how REIQ has transformed over the past decade to better serve the community
• Learn about the changes to the Continuing Professional Development (CPD) model for agents in 2025
• Explore the critical role of personalised client communication to elevate trust and engagement in today’s housing market
• Find out how top-performing agents are leveraging tech, social media, and hyper-local branding

Learn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.

In this episode:

• Why customer experience is a game-changer for small business

• Where to start: Easy ways to introduce CX into your business today

• How AI is reshaping customer expectations (and how to stay ahead)

• Tips for getting your team on board with delivering standout service

• CX success stories and lessons from Amanda’s latest book

• Why milestone marketing and partnerships are key to long-term loyalty

Learn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Dominique Lamb, Queensland Small Business Commissioner.

In this episode:

• How the Queensland Small Business Commissioner (QSBC) supports small and family businesses
• The top challenges facing small businesses right now, from financial stress to marketing struggles
• Actionable strategies for managing cash flow, identifying your target audience, and driving sustainable growth
• Why investing in your people is key to long-term success
• Dominique’s insights on business planning, resilience, and creating exceptional customer experiences

Learn more: https://www.constantcontact.com/au